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Troubleshooting DSL Connections

60

SmartNode 4830 User Manual

6 • DSL Basic Configuration

Diagnostics

Troubleshooting DSL Connections

Link State

:

•

Verify that the DSL link is established (status LED is continuously on)

PPPoE access:

•

Check if "show pppoe detail 3" shows "State: .... opened". This indicates that the PVC is valid and a that
you reached a PPPoE server through it.

•

Check if "show ppp networks detail 3" shows "State: .... opened" for both the "LCP" and the "CHAP" sec-
tion. If LCP is not working, there is probably no compatible authentication protocol configured. Make sure
"authentication chap" and "authentication pap" are included in the subscriber setup. If only CHAP failed
there may be an error with the username or password.

•

Run the “debug” command:

node# debug dsl-setup

(See

table 15

above).

Table 15. Diagnostics commans

Command

Purpose

Step 1

node> show dsl type

Displays the type of modem installed.

Step 2

node> show dsl line-state

Displays information about the state of the DSL
link.

Step 3

node> show dsl version

Display firmware version information for the
modem.

Step 4

node# debug dsl-setup

Lists the configuration interactions between the
gateway and the modem module.

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Содержание SmartNode 4830 Series

Страница 1: ...7MSN4830 GS Rev F Revised June 22 2012 Approval Models that are equipped with telecom interfaces have been approved for connection to the public telecommunication network as listed under PSTN regulato...

Страница 2: ...of such license Patton Electronics warrants all SmartNode product components to be free from defects and will at our option repair or replace the product should it fail within one year from the first...

Страница 3: ...dware installation 28 4 Getting started with the SmartNode 43 5 LEDs status and monitoring 52 6 DSL Basic Configuration 56 7 Contacting Patton for assistance 61 A Compliance information 64 B Specifica...

Страница 4: ...ations overview 25 Introduction 26 Applications for SmartNode 4830 Series 26 Multiservice carrier access over leased lines 26 Converged enterprise network over leased line 27 3 Hardware installation 2...

Страница 5: ...image SmartWare via TFTP 49 Load a new application image SmartWare via the serial link 51 Additional information 51 5 LEDs status and monitoring 52 Status LEDs 53 6 DSL Basic Configuration 56 Introdu...

Страница 6: ...nterface if applicable 69 T1 E1 interface if applicable 69 ADSL Daughter Card if applicable 70 G SHDSL Daughter Card if applicable 70 PPP and Frame Relay support 71 Voice processing signaling dependen...

Страница 7: ...on 82 Console port 82 Ethernet 10Base T and 100Base T port 82 Sync Serial Port 83 V 35 Serial port 83 X 21 Serial Port 84 FXS port 84 FXO port 84 T1 E1 port 85 ADSL G SHDSL port 85 E Installation chec...

Страница 8: ...35 15 Connecting a SmartNode 4830 Series device to a hub 36 16 Rear view of the SN4830 showing location of V 35 interface connector 37 17 Rear view of the SN4830 showing location of X 21 interface con...

Страница 9: ...ddress and network mask configuration 45 11 SmartNode LED Indications 55 12 PVC Commands 59 13 PVC channels in bridged Ethernet mode 59 14 PVC channels in PPPoE mode 59 15 Diagnostics commans 60 16 G...

Страница 10: ...pter 4 on page 43 provides quick start procedures for configuring the SmartNode product Chapter 5 on page 52 provides LED definitions Chapter 6 on page 56 provides information on configuring DSL Chapt...

Страница 11: ...heading calls attention to important information The alert symbol and CAUTION heading indicate a potential hazard Strictly follow the instructions to avoid property damage The shock hazard symbol and...

Страница 12: ...an external power adapter the adapter shall be a listed Lim ited Power Source For AC powered units ensure that the power cable used with this devise meets all applicable standards for the country in...

Страница 13: ...and mechanical serviceability In accordance with the requirements of council directive 2002 96 EC on Waste of Electrical and Electronic Equipment WEEE ensure that at end of life you separate this prod...

Страница 14: ...n you enter is in blue screen font screen Terminal sessions and information the system displays are in screen font node The leading IP address or nodename of a SmartNode is substituted with node in bo...

Страница 15: ...15 Chapter 1 General information Chapter contents SmartNode Model 4830 Series Overview 16 SmartNode 4830 Series Detailed Description 18 Ports descriptions 22 Reset button behavior 22...

Страница 16: ...ces see figure 1 combines IP routing VPN Security and Quality of Service with integrated WAN access for up to 8 voice and FAX calls over any IP or PSTN network Leverage low cost IP services with packe...

Страница 17: ...functions and provides exten sive Quality of Service QoS features for best possible voice quality over any broadband IP network The SmartNode VoIP IAD performs the following major functions Voice ove...

Страница 18: ...cess via a T1 E1 V 35 or X 21 service Available with various combinations of FXS and FXO ports this compact analog VoIP and WAN Integrated Access Device supports 2 4 6 or 8 VoIP calls see figure 3 for...

Страница 19: ...es of SN4830 Series rear panels FXO only and combined FXS FXO Note DSL models only have one Ethernet port Model SN4834 2JS2JOX EUI Model SN4836 4JS2JOX EUI Model SN4838 4JS4JOX EUI FXS ports 10 100 Et...

Страница 20: ...ated V 35 X 21 or T1 E1 serial WAN port see figure 5 The following base model numbers are avail able SmartNode 4832 2 VoIP calls SmartNode 4834 4 VoIP calls SmartNode 4836 6 VoIP calls SmartNode 4838...

Страница 21: ...E1 RJ48C plus dual coax T T1 RJ48C AA ADSL Annex A RJ11 AB ADSL Annex B RJ11 GS G SHDSL RJ11 EUI stands for external universal input power supply see figure 6 UI stands for universal input power suppl...

Страница 22: ...L models Analog voice port FXS Rear panel FXS RJ 11 6 position 4 wire connectors see figure 3 on page 18 that connect the product with an analog terminal a telephone for example FXO port EuroPOTS supp...

Страница 23: ...e 0 0 0 1 Enet 1 1 0 0 M V o I P L i n k R u n P o w e r Enet 0 A c t i v i t y 1 0 0 M L i n k L i n k A c t i v i t y SmartNode 4834Multiport Analog IAD VoIP Integrated WAN Access Console Voice Port...

Страница 24: ...Voice 0 0 0 1 Enet 1 1 0 0 M V o I P L i n k R u n P o w e r Enet 0 A c t i v i t y 1 0 0 M L i n k L i n k A c t i v i t y SmartNode 4834Multiport Analog IAD VoIP Integrated WAN Access Console Enet 1...

Страница 25: ...hapter 2 Applications overview Chapter contents Introduction 26 Applications for SmartNode 4830 Series 26 Multiservice carrier access over leased lines 26 Converged enterprise network over leased line...

Страница 26: ...830 Series Multiservice carrier access over leased lines The SN4830 Series enables service providers to use Frame Relay or PPP sync serial access lines to offer Inter net and VPN services integrated w...

Страница 27: ...ces over point to point leased lines or a Frame Relay backbone In this application the SmartNode provides inter office data connec tivity plus private PBX networking for up to four telephone line exte...

Страница 28: ...Installing the VoIP IAD 32 Mounting the VoIP IAD 32 Connecting cables 32 Installing an interface cable on the VoIP IAD s FXS and FXO interface ports 33 Installing the Ethernet cable 35 Installing the...

Страница 29: ...ing installation Before installing the VoIP IAD device the following tasks should be completed Create a network diagram see section Network information on page 31 Gather IP related information see sec...

Страница 30: ...site log Table 3 Installation checklist Task Verified by Date Network information available recorded in site log Environmental specifications verified Site power voltages verified Installation site pr...

Страница 31: ...ing information IP addresses used for Ethernet LAN and WAN ports Subnet mask used for Ethernet LAN and WAN ports Sync serial line speed Frame Relay PVC DLCI or PPP parameters IP addresses used for the...

Страница 32: ...ng the interface and power cables see section Connecting cables on page 32 When you finish installing the SmartNode go to chapter 4 Getting started with the SmartNode on page 43 Mounting the VoIP IAD...

Страница 33: ...d FXO ports located on the back of the VoIP IAD see figure 11 The FXS interfaces are connected to analog devices via cables see figure 12 terminated with RJ 11 connectors see figure 13 and table 5 on...

Страница 34: ...Installing the VoIP IAD 34 SmartNode 4830 User Manual 3 Hardware installation Figure 13 RJ 11 pinout diagram Table 5 RJ 11 socket Pin Signal 3 Ring 4 Tip Socket 6 5 4 3 2 1 Plug 1 2 3 4 5 6...

Страница 35: ...y of the two ports can be connected to a host or hub switch with a straight through wired cable see figure 15 Ethernet devices 10Base T or 100Base T are connected to the SmartNode s Ethernet port s se...

Страница 36: ...stalling the V 35 interface cable on page 37 for details on installing the interface cable X 21 DB 15 See section Installing the X 21 interface cable on page 38 for details on installing the interface...

Страница 37: ...f the SN4830 showing location of V 35 interface connector The signal pin outs for the Model 4830 V 35 interface are shown in table 7 The SN4830 s V 35 interface is wired as a DTE No DCE configuration...

Страница 38: ...Please refer to your third party equipment user manual for informa tion on DTE to DTE operation The SN4830 s V 35 interface requires a cable with a male DB 25 connector Attach the male DB 25 M35 conne...

Страница 39: ...The T1 E1 is usually connected to a PBX or switch local exchange LE Type and pin outs of these devices vary depending on the manufacturer In most cases a straight through RJ 48C to RJ 48C can be used...

Страница 40: ...t to avoid possible electric shock Network hazardous voltages may be present on the device in the area of the T1 E1 port regardless of power being on or off To prevent damage to the system make certai...

Страница 41: ...2 Insert the female end of the power cord into the internal power supply connector see figure 21 Figure 21 Power connector location on rear panel 3 Verify that the AC power cord included with your VoI...

Страница 42: ...1 1 0 0 M V o IP L in k R u n P o w e r Enet 0 A c ti v it y 1 0 0 M L in k L in k A c ti v it y SmartNode 4834Multiport Analog IA D VoIP Integrated W AN Access Voice Ports 0 0 0 1 0 2 0 3 Console Con...

Страница 43: ...Connect with the serial interface 45 Login 46 Changing the IP address 46 2 Connect the SmartNode to the network 47 3 Load configuration 47 Bootloader 48 Start Bootloader 48 Start up with factory conf...

Страница 44: ...i nk Li nk 10 0M Ac tiv ity En et 1 1 Configure IP address 2 Connect the SmartNode to the network 3 Load configuration Console port Serial interface PC or workstation with VT 100 emulation terminal Et...

Страница 45: ...61 adapter and cable see figure 24 between the SmartNode s Console port and a PC or workstation s RS 232 serial interface Activate the terminal emulation program on the PC or workstation that supports...

Страница 46: ...to configure an IP interface 172 16 40 1 cfg context ip product 172 16 40 1 ctx ip product Now you can set your IP address and network mask for the interface eth0 Within this example a class C net wo...

Страница 47: ...figuration to a TFTP server The SmartNode can now load its configuration from this server Note If your application is unique and not covered by any of Patton s configura tion templates you can manuall...

Страница 48: ...ing application images e g SmartWare via the serial link of the console Start Bootloader To start the Bootloader power on the SmartNode while pressing the reset button Open a Telnet session to the Sma...

Страница 49: ...ceive the new application image mask_len is the length of the network address or the number of 1 s within the subnet mask See Note below 2 optional RedBoot ip_address g gateway Sets the IP address of...

Страница 50: ...re RedBoot ip l 172 16 40 98 19 RedBoot ip g 172 16 32 1 RedBoot ping h 172 16 32 100 Network PING from 172 16 40 98 to 172 16 32 100 PING received 10 of 10 expected RedBoot load r v h 172 16 32 100 b...

Страница 51: ...m b base_address Downloads an application image into the volatile memory RAM from where the SmartNode could directly execute it xmodem or ymodem Specify the protocol to be used X Modem or Y Modem base...

Страница 52: ...52 Chapter 5 LEDs status and monitoring Chapter contents Status LEDs 53...

Страница 53: ...c t i v i t y SmartNode 4832Multiport Analog IAD VoIP Integrated WAN Access Console Voice 0 0 0 1 Enet 1 1 0 0 M V o I P L i n k R u n P o w e r Enet 0 A c t i v i t y 1 0 0 M L i n k L i n k A c t i...

Страница 54: ...Status LEDs 54 SmartNode 4830 User Manual 5 LEDs status and monitoring Figure 27 SmartNode 4830 Series front panels FXO only and combined FXS FXO...

Страница 55: ...ng green indicates that the unit is attempting or has failed to associate register FXS each port Off indicates on hook condition Solid green when off hook Flashes to follow ring cadence FXO each port...

Страница 56: ...s Introduction 57 Line Setup 57 Configuring PPPoE 57 Configuration Summary 58 Setting up permanent virtual circuits PVC 59 Using PVC channels in bridged Ethernet mode 59 Using PVC channels with PPPoE...

Страница 57: ...le the modem attempts to connect and lit when the link is established If the modem keeps blinking check the cabling Configuring PPPoE Figure 28 explains how to configure PPPoE on the SmartNode s built...

Страница 58: ...entication which is why you bind to a subscriber You can use authentication chap or authentication pap The line bind sub scriber MySubscriber binds the PPPoE session to the PPP subscriber in case auth...

Страница 59: ...VC was a regular Ethernet port Note The bridged PVC connections are internally mapped to VLANs on a virtual Ethernet port 0 2 You will therefore see references to this third Ethernet port when display...

Страница 60: ...ng there is probably no compatible authentication protocol configured Make sure authentication chap and authentication pap are included in the subscriber setup If only CHAP failed there may be an erro...

Страница 61: ...n support headquarters in the USA 62 Alternate Patton support for Europe Middle East and Africa EMEA 62 Warranty Service and Returned Merchandise Authorizations RMAs 62 Warranty coverage 62 Out of war...

Страница 62: ...5 1007 Support via VoIP Contact Patton free of charge by using a VoIP ISP phone to call sip support patton com Fax 1 253 663 5693 Alternate Patton support for Europe Middle East and Africa EMEA Online...

Страница 63: ...r credit policy Less than 30 days No Charge Your credit will be issued upon receipt and inspection of the equipment 30 to 60 days We will add a 20 restocking charge crediting your account with 80 of t...

Страница 64: ...s Compliance 65 EMC compliance 65 Safety compliance 65 PSTN regulatory compliance 65 Radio and TV Interference FCC Part 15 65 FCC Part 68 ACTA Statement FXO ports 66 Industry Canada Notice FXO ports 6...

Страница 65: ...reception The SmartNode product have been tested and found to comply with the limits for a Class A com puting device in accordance with specifications in Subpart B of Part 15 of FCC rules which are d...

Страница 66: ...ice If trouble is experienced with this equipment for repair or warranty information please contact our company If the equipment is causing harm to the telephone network the telephone company may requ...

Страница 67: ...ment mal functions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the ground connections of the power u...

Страница 68: ...HDSL Daughter Card if applicable 70 PPP and Frame Relay support 71 Voice processing signaling dependent 71 Fax and modem support 71 Voice signaling 71 Voice routing session product 72 IP services 72 M...

Страница 69: ...5 connectors DTE orientation DCE orientation for X 21 is available from the Patton factory upon special request T1 E1 interface if applicable T1 RJ 48C connector receptacle E1 RJ 48C connector recepta...

Страница 70: ...2 4 1 2 pair operation G 994 1 G hs per G 991 2 ITU T G 991 2 Section E 9 TPS TC for ATM transport ITU T G 991 2 Section E 11 TPS TC for PTM transport DSL Connection RJ 11 12 2 wire Management I 610...

Страница 71: ...s G 723 1 5 3 or 6 3 kbps G 729ab 8 kbps Transparent pass through G 168 echo cancellation 8 parallel voice connections DTMF detection and generation Carrier tone detection and generation Silence suppr...

Страница 72: ...number Time of day day of week date Number manipulation functions Replace numbers Add remove digits Multiple remote gateways PLAR IP services IPv4 product RIPv1 v2 RFC 1058 and 2453 Programmable stat...

Страница 73: ...stem CPU Motorola MPC875 operating at 66 MHz Memory 32 Mbytes SDRAM 8 Mbytes Flash Dimensions 7 3W x 1 6H x 6 1D in 18 5H x 4 1W x 15 5D cm Weight and power dissipation See table 17 Power supply Exter...

Страница 74: ...es patton products sn4xxx 1 1 3 6 1 4 1 1768 2 4 5 1 SN4836 JS iso org dod internet private enterprises patton products sn4xxx 3 1 3 6 1 4 1 1768 2 4 5 3 SN4838 JS iso org dod internet private enterpr...

Страница 75: ...75 Appendix C Cabling Chapter contents Introduction 76 Serial console 76 Ethernet 10Base T and 100Base T 77 Analog FXS 78 Analog FXO 79 T1 E1 80 DSL 80...

Страница 76: ...terminal over its serial console port as depicted in figure 29 Figure 29 Connecting a serial terminal Note See section Console port on page 82 for console port pin outs Serial Terminal Note A Patton M...

Страница 77: ...ces 10Base T 100Base T are connected to the SmartNode over a cable with RJ 45 plugs The Ethernet ports support auto MDI X so any standard Ethernet cable will work properly Figure 30 Ethernet straight...

Страница 78: ...S ports The FXS ports are connected to analog terminals phones fax machines answering machines via cables terminated with RJ 11 connectors see section FXS port on page 84 for details on port pinouts F...

Страница 79: ...onnectors see section FXO port on page 84 for details on port pinouts Note The phone line socket connector type and pinout available from the public network vary from country to country Refer to techn...

Страница 80: ...s to the analog or ISDN telecom line coming to your house Depending on the country and type of installation a frequency splitter device may be inserted between the phone outlet and the SmartNode split...

Страница 81: ...pin outs Chapter contents Introduction 82 Console port 82 Ethernet 10Base T and 100Base T port 82 Sync Serial Port 83 V 35 Serial port 83 X 21 Serial Port 84 FXS port 84 FXO port 84 T1 E1 port 85 ADS...

Страница 82: ...ettings 9600 bps 8 bits no parity 1 stop bit no flow control Figure 34 EIA 561 RJ 45 8 pin port Note N C means no internal electrical connection Ethernet 10Base T and 100Base T port Note Pins not list...

Страница 83: ...ts Sync Serial Port V 35 Serial port Table 20 V 35 Female DB 25 connector V 35 Interface Pin Out Pin Signal 1 Frame Ground 2 TD a 3 RD a 4 RTS 5 CTS 6 DSR 7 Signal Ground 8 CD 9 RC b 11 XTC b 12 TC b...

Страница 84: ...connector with 6 positions The middle two positions 3 and 4 are used accord ing to table 23 Note Pins not listed are not used Table 21 X 21 Female DB 15 connector X 21 Interface Pin Out Pin Signal 1...

Страница 85: ...port Note Pins not listed are not used ADSL G SHDSL port Note Pins not listed are not used Table 24 RJ 45 socket Pin USR 1 RX Ring 2 RX Tip 3 RX Shield 4 TX Ring 5 TX Tip 6 TX Shield Table 25 RJ 11 co...

Страница 86: ...86 Appendix E Installation checklist Chapter contents Introduction 87...

Страница 87: ...Installation checklist Task Verified by Date Network information available recorded in site log Environmental specifications verified Site power voltages verified Installation site pre power check co...

Страница 88: ...88 Appendix F Accessories Chapter contents Introduction 89...

Страница 89: ...ilable as accessories for the SmartNode 4830 Series products Table 27 Accessory cables Description Part Number DB 25 male to M 34 male cable Sync serial v 35 port 1205 25M 35M DB 25 male to M 34 femal...

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