Troubleshooting Guide
My pet does not respond
when I press a button.
The Receiver Collar will
not turn on.
The Receiver Collar is
not responding to the
Remote.
Make sure the Receiver Collar has been turned on.
If your range has reduced from the first time you
used the Remote Training Collar, the battery(s)
may be low in either the Remote or Receiver Collar.
Terrain, weather, vegetation, transmission from
other radio devices and many other factors can
impact the amount of range you have with the unit.
Test the Receiver Collar. Refer to “How to use the
Test Lamp” for details.
Increase the vibration level. Refer to “Find the
Best vibration level for Your Pet” for more
information.
How long can I
continuously deliver
Vibration to my pet?
The maximum amount of time you can press the
Vibration Button and deliver Vibration to your pet
continuously is 10 seconds. After this, there’s a
time-out and Vibration cannot be delivered for 5
seconds. After the 5 second time-out period,
Button can be pressed and Vibration can be
delivered again
Make sure the Receiver Collar is placed sungly
against your pet’s skin.
Make sure the Receiver Collar has been charged.
For the initial charge, be sure to charge it for 4 hours.
Subsequent charges only take 2-3 hours.
Make sure the Receiver Collar is on.
If the Indicator Light does not come on when any
button is pressed on the remote, ensure that the
batteries are charged properly.
If the first two solutions did not resolve your
problem, Refer to “Pair the Remote and the
Receiver Collar”
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