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included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed
and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must include
this request with your repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered abandoned and will be disposed
of accordingly. Please note: non-warranty repair is only available on
electronics and model engines.
United States
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped
to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at [email protected]
with any questions or concerns regarding this product or warranty.
has no control over use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting damage or injury. By
the act of use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability
associated with the use of this Product, you are advised to return this Product
immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of
law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with
caution and common sense and requires some basic mechanical ability.
Failure to operate this Product in a safe and responsible manner could result
in injury or damage to the Product or other property. This Product is not
intended for use by children without direct adult supervision. The Product
manual contains instructions for safety, operation and maintenance. It is
essential to read and follow all the instructions and warnings in the manual,
prior to assembly, setup or use, in order to operate correctly and avoid
damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will enable Horizon to better
answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak
to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted
at our facility. A Service Repair Request is available at www.horizonhobby.
com on the “Support” tab. If you do not have internet access, please include
a letter with your complete name, street address, email address and phone
number where you can be reached during business days, your RMA number, a
list of the included items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales receipt must also be
