Installation, Operating and Service Manual
For safe installation and operation of your pellet Fire, read and follow the safety instructions on pages 4 & 5 and throughout the manual.
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10 6 2013 Firemakers Limited Page 16
Check the firebox door is closed properly. Check the air cleaner element is not blocked, wash in warm water and
replace. Ensure the hopper is at least ¼ full because vacuum can be lost through the pellet hopper. If the seal round
the firebox door is damaged have it repaired.
Check the burn pot is clean and all the holes are not blocked and scaled up, clean and replace.
No 3 LED
COOLDOWN ERROR
In the unlikely event that the heater has a large accumulation of pellets in the firebox, the heater will continue to run
until the excess fuel is burnt, the heater will cool, then It will shut down.
This error message is to warn you to check for
a reason for bad combustion such as ash build up or poor fuel before trying to relight the heater
No 5 LED
OVERHEATING
This usually caused by failure of the convection fan. To check, restart the heater and when it is has reached the normal
running state have a look through the bottom air intake grill and see if the fan is spinning. If not shut down the heater
and have the fan repaired.
If the heater is run on higher settings in a very warm environment the heater may reach the overheat level. If this
happens it will automatically select a lower heat setting (and disable the thermostat, if this has been selected) and if
overheating is still happening after a period, the heater will shut down completely. Once cooled the heater can be
restarted but if the problem persists then call your technician
AIRFLOW SENSOR FAILURE.
The airflow sensor has a limited life and needs replacement after approx. 1000 hrs running. On recent software
upgrades a temporary running program has been programmed to allow the heater to run (not so efficiently) until the
sensor has been replaced.
This will be indicated by the LED’s 1-5 flashing instead of being constant. So if it is on low the bottom LED will flash or if
it is on High all 5 will flash.
Replace the sensor as soon as possible
.
PELLET FUEL QUALITY
Only premium quality 6-7mm wood pellets should be burnt in this fire. Pellet fuel quality is a major factor in how well
your fire performs. Pellets will vary from manufacturer to manufacturer and batch-to-batch from the same
manufacturer. This may significantly affect the heat output and reliability of the fire. To compensate for this you may
have to clean your burn pot liner more regularly. Parkwood Pellet Fires recommends that pellet fuel is purchased in 1
ton quantities to reduce any inconvenience caused by different quality batches of pellet fuel.
When using new or different fuel, keep an eye on the level of the pellets in the burn pot liner, make sure there is an
even burn across the bottom of the burn pot liner about 10-15mm deep and ensure that the pellets are not "filling up" in
the burn pot liner. The holes in the burn pot liner must be kept clean; Parkwood Pellet Fires recommends that the burn
pot liner be cleaned daily. From time to time it will be necessary to clean the burn pot liner with a wire brush or scraper
to allow sufficient combustion air to easily pass through the holes in the burn pot liner. The holes may also need to be
drilled out to return them to their original size.
Ordinarily, cleaning the burn pot liner once a day is adequate, however if poor quality fuel is used, this procedure may
need to be carried out more often.
Ordering a second burn pot liner from your distributor is also helpful if you burn your pellet fire for extended periods.
NOTE: PARKWOOD ACCEPTS NO RESPONIBILITY OR LIABILITY FOR THE PERFORMANCE OR RELIABILITY
OF THE FIRE IF SUB STANDARD PELLET FUEL IS USED.
FUEL FEED PROBLEMS
If the Auger becomes jammed because of foreign objects or long pellets or damp pellets,
firstly open the door and with a torch look up the pellet chute and make sure there is not
a jam up of pellets at the top of the auger. A long screwdriver or knitting needle can be
used to free up the blockage.
If there has been a foreign object put in the hopper it may be necessary to call a service
technician to remove the auger motor and free the auger.
Keep children away from playing with the lid on the heater as toys have been found in
hoppers!
POOR PERFORMANCE OF THE FIRE
1.
Common causes of your fire not performing well but still operating and not giving an
Error message, are OUT OF FUEL, INSUFFICIENT AIR SUPPLY or OVERHEATING
.
C
heck the Error display section above for how to resolve these problems.
View up Auger chute
