Installation, Operating and Service Manual
For safe installation and operation of your pellet Fire, read and follow the safety instructions on pages 4 & 5 and throughout the manual.
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10 6 2013 Firemakers Limited Page 18
The pellets do not ignite and they fill the Burn pot liner
Refer to Ignition Problems above.
A pellet may have become lodged in the Ignition Port of the Burn pot liner thus preventing the fire from lighting
automatically. Clear the Burn pot liner and restart the fire. If the fire blows out, you may have poor quality pellets.
NOTE:
Irrespective of any ignition failures, provided there are pellets being fed into the Burn pot liner you may light the
fire manually with a solid Firelighter product (Little Lucifer, Hexamine Tablet or similar) and your fire will continue to
operate normally.
If the pellets fail to ignite for any of the above reasons the Pellet Fire will automatically stop after 15 minutes. To restart
the fire,
EMPTY THE FUEL FROM THE BURN POT LINER
and turn the fire on again.
CAUTION: Only use solid Firelighters. Never pour any flammable liquid onto the pellets to try to light the Fire.
A white coating forms inside the glass
This is normal for pellet fires; it is the unburnt minerals in the fuel. Follow the glass cleaning instructions under Weekly
Maintenance on page 14.
Warning:
Do not use chemicals or abrasive cleaning compounds on the glass. ONLY USE WATER. For difficult to
remove stains, dip the cloth/tissue into the ash.
Black carbon forms inside the Firebox and glass
Continued use of pellet fires will result in carbon forming on the Fire Box Door Glass, this is normal for pellet fires.
Excessive amounts forming too quickly is caused by poor quality fuel or the Fire operating with insufficient combustion
air for the amount of pellets delivered to the Burn pot liner. Clean the Burn pot liner with a wire brush if this does not
help call your service technician.
