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“Return and Exchange Guidance”:
Ⅰ
Basic Requirements for Return and Exchange.
Please guarantee the integrity of product packaging, product accessories and
guarantee card. There are no man-made damages or obvious and non-removable
stains on the appearance. There is no man-made modification towards the machine
structure and the motherboard firmware.
Either of the above conditions is missing, you will not be able to enjoy the Return and
Exchange services provided by our company.
The nozzle blockage or damage caused by 3D materials which are not produced by
Panjing 3D Technology Co., Ltd. is not covered by the warranty.
Ⅱ
The Return and Exchange caused by Quality Problems
After the receipt of the product, please carefully check if the product is in good
condition. If any quality problem occurs, please contact us promptly within the
after-sale period stipulated by our company, so that we can address the problem for
you in time.
Ⅲ
The following cases are not qualified to enjoy the free exchange activities
provided by our company:
(1) In excess of the valid period of 30 days.
(2) The malfunction or damage caused by inappropriate operation, maintenance and
storage which results from not following the contents of the User Manual.
(3) Without the permission of the maintenance agency authenticated by Panjing 3D
Technology Co., Ltd., the customer address the problem on his own, which results in
the machine malfunction or damage.
(4) The machine nameplate is missing or illegible.
(5) The machine number is altered without permission.
(6) The malfunction or damage caused by extremely hostile ambient environment.
