21
Troubleshooting
n
Entering Password
Even after entering the
password, password in-
put screen is displayed
again.
<Only if the external keyboard is connected>
l
The computer may be in ten-key mode.
Disable the ten-key mode, and then input.
l
The computer may be in Caps Lock mode.
Disable the Caps Lock mode, and then input.
Cannot log on to Win-
dows. (“The user name
or password is incor-
rect.” is displayed.)
l
The user name (account name) includes an “@” mark.
- If another user account name exists:
Log on to Windows using another user account name, and delete
the account name that includes “@”. Then create a new account
name.
- If no other account name exists:
You need to reinstall Windows (
è
page 15).
n
Shutting down
Windows does not shut
down.
l
Remove the USB devices.
l
Wait one or two minutes. It is not a malfunction.
n
Display
No display.
l
<Only when connected to Cradle>
The external display may be selected. Operate on the external
display by using the external keyboard/mouse.
A
Display “Charm” and touch [Devices] - [Project].
B
Touch and select the display mode.
l
<Only when connected to Cradle>
When using an external display,
Check the cable connection.
Turn on the display.
Check the settings of external display.
l
The display is turned off by the power-saving function.
Touch the screen.
l
The computer entered sleep or hibernation by the power-saving
function. To resume, press the power switch.
The screen is dark.
l
The screen is darker when the AC adaptor is not connected. Open
the Dashboard for Panasonic PC and adjust the brightness. As you
increase the brightness, battery consumption increases.
You can separately set the brightness for when the AC adaptor is
connected and when not connected.
l
Under factory default settings, the brightness of the display screen
will adjust automatically based on the ambient light detected by the
ambient light sensor. You can adjust the settings for this sensor
(
è
page 11).
The screen is disor-
dered.
l
Changing the number of display colors and resolution may affect
the screen. Restart the computer.
l
<Only when connected to Cradle>
Connecting/disconnecting an external display may affect the
screen. Restart the computer.
