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Troubleshooting (Advanced)
Sensor does not work.
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Exported passport can help you if you need to replace the sensor.
• Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on pass-
word. In convenient mode, any user can access the computer by using your
Windows log on password.
• To access [File Safe]
[File Safe] can be always accessed by using the [File Safe] backup password.
• Other functions
Replace/Repair the sensor, then follow the instructions in section “Replacing
sensor.” (
Some limited functions (e.g. deleting passport) is available without a func-
tional sensor. In case of deleted operation, it is necessary to cancel the fin-
gerprint verification operation to get to the password dialog.
Fingerprint Reader