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Carry-In, Mail-in (Prepaid) or In-Home Service
For Carry-In, Mail-In (prepaid) or In-HomeService (as applicable) in the United States and Puerto Rico
call toll free contact number listed above or visit Panasonic Web Site: http://www.panasonic.com
In-Home service, if applicable, requires clear, complete and easy access to the product by the
authorized servicer and does not include removal or re-installation of an installed product. It is possible
that certain in-home repairs will not be completed in-home, but will require that the product, or parts of
the product, be removed for shop diagnosis and/or repair and then returned.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT
COVER normal wear and tear or cosmetic damage, nor does it cover markings or retained images on
the picture tube resulting from viewing fixed images (including, among other things, letterbox pictures on
standard 4:3 screen TV’s, or non-expanded standard 4:3 pictures on wide screen TV’s, or onscreen data
in a stationary and fixed location). The warranty ALSO DOES NOT COVER damages which occurred in
shipment, or failures which are caused by products not supplied by the warrantor, or failures which result
from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line
surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other
business), rental use of the product, service by anyone other than a Factory Service Center or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANYBREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, cost of having someone remove or re-install an
installed unit if applicable, or travel to and from the servicer, loss of media or images, data or other
memory or recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This warranty
gives you specific legal rights and you may also have other rights which vary from state to state. If a
problem with this product develops during or after the warranty period, you may contact your dealer or
Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer
Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN IN-HOME SERVICE CALL, WHERE
APPLICABLE) WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE
YOUR RESPONSIBILITY.
Limited Warranty
(United States and Puerto Rico)
PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Video Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Consumer Electronics Company. (referred to as “the warrantor”) will, for the
length of the period indicated on the chart below, which starts with the date of original
purchase (“warranty period”), at its option either (a) repair your product with new or
refurbished parts, or (b) replace it with a new or a refurbished product. The decision to
repair or replace will be made by the warrantor.
Product
Parts
Labor
Service
Contact Number
Camcorder
One (1) Year
(except CCD Image Sensor)
CCD Image Sensor
- 6 (Six) Months
Ninety (90)
Days
Ninety (90)
Days
Carry-In or Mail-In 1-800-211-PANA(7262)
DVD/VCR Deck,
A/V Mixer
One (1) Year
Ninety (90)
Days
Carry-In or Mail-In 1-800-211-PANA(7262)
TV/VCR,
TV/DVD,
TV/DVD/VCR
Combination
One (1) Year (except CRT)
CRT - Two (2) Years
Ninety (90)
Days
Ninety (90)
Days
Carry-In: 21” CRT
and Smaller
In-Home or
Carry-In:22” CRT
and Larger
1-800-211-PANA(7262)
TV/HDR
Combination
One (1) Year (except CRT)
CRT - Two (2) Years
Ninety (90)
Days
Ninety (90)
Days
In-Home or
Carry-In
1-888-843-9788
Rechargeable
Batteries
(in exchange for
defective item)
Ten (10) Days
Not Applicable
Carry-In or Mail-In 1-800-211-PANA(7262)
Tape
(in exchange for
defective item)
Five (5) Days
Not Applicable
Carry-In or Mail-In 1-800-211-PANA(7262)
Memory Cards
(in exchange for
defective item)
Ninety (90) Days
Not Applicable
Carry-In or Mail-In 1-800-211-PANA(7262)
During the “Labor” warranty period there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. You must carry-in or mail-in (prepaid)
your product or arrange for in-home service, as applicable, during the warranty period.
If non-rechargeable batteries are included, they are not warranted. This warranty only
applies to products purchased and serviced in the United States or Puerto Rico. This
warranty is extended only to the original purchaser of a new product which was not sold
“as is”. A purchase receipt or other proof of the original purchase date is required for
warranty service.
