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Common Queries Answered
Problem
Cause
Solution
Food cools quickly after being
MICROWAVED.
Food not cooked through.
Put back in oven for extra time.
Remember foods at fridge temperature
require more cooking time than food at
room temperature.
Soup/Casserole boils over
after cooking by MICROWAVE
or COMBINATION.
Container too small.
For liquid foods use container twice the
volume of food.
Food cooks too slowly when
cooked by MICROWAVE.
Oven not receiving correct
power.
Oven should be on a separate 13 amp
circuit.
Food temperature from fridge
colder than room temperature.
Extra time required for cooking colder
foods.
Meat is tough when cooked by
MICROWAVE.
Power setting too high.
Use reduced power level for meats.
Meat salted before cooking.
Do not salt before cooking. Salt if
necessary after cooking.
Meat is tough when cooked by
COMBINATION.
Wrong cut of meat used/
incorrectly programmed oven.
Always use the correct time/standing
time.
Cakes remain uncooked
in center when cooked by
MICROWAVE.
Too short cooking and/or
standing time.
Add extra cooking time/standing time.
Scrambled or poached eggs
tough and rubbery when
cooked by MICROWAVE.
Cooking time too long.
Take care cooking small quantities
of eggs, once spoiled they cannot be
saved.
Quiche/Egg custards tough
and rubbery when cooked by
MICROWAVE.
Power level too high.
Use reduced power levels for these
items.
Quiche/Egg custards tough
and rubbery when cooked by
COMBINATION.
Cooked too long. Dish size
larger than stated in recipe.
Always check progress of food as it
cooks.
Cheese sauce tough and
stringy when cooked by
MICROWAVE.
Cheese cooked with sauce.
Add at the end of cooking time, the heat
of the sauce will melt the cheese.
Vegetables are dry when
cooked by MICROWAVE.
Cooked uncovered. Low
moisture content e.g. old root
vegetables. Salt added before
cooking.
Cover with a lid or cling film. Add extra
2-4 tbsps of water. Slat after cooking.
Condensation appears on the
door of your oven.
This is normal and means the
food is cooking faster than the
moisture can be expelled from
the oven.
Wipe condensation off with a soft cloth.
Turntable rotates in both
directions.
This is normal.