Troubleshooting
74
While programming or
searching, the unit starts to
ring and stops the program/
search.
•
A call is coming in. To answer the call, lift the
base unit handset, or press
[DIGITAL
SP-PHONE]
,
[
]
or
[ ]
. Start again from
the beginning after hanging up.
You cannot make an intercom/
outside call.
•
If more than one other unit is in use, you may
not be able to make a call. Try again later.
•
Your cordless handset is in the remote
operation mode (p. 57). Exit by pressing
[OFF]
.
•
The cordless handset you called is too far
from the base unit.
The base unit or cordless
handset does not display the
caller’s name and/or phone
number.
•
You need to subscribe to Caller ID.
•
Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
•
Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
•
Telephone line noise may be affecting Caller
ID.
•
The caller requested not to send his/her
information. See page 33.
•
If a call is being transferred to you, the Caller
ID information will not be displayed.
•
If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
•
If the unit is connected to a telephone line
with DSL service, the unit may not display
caller’s name and/or phone number properly.
We recommend connecting a noise filter
(contact your DSL service provider) to the
telephone line between the base unit and the
telephone line jack.
The base unit or cordless
handset cannot automatically
edit the Caller List/incoming
phone numbers.
•
The Caller ID Number Auto Edit feature is
turned off. Turn it on (p. 37) and try again.
•
You need to lift the base unit handset, or
press
[DIGITAL SP-PHONE]
,
[
]
or
[ ]
after editing the number.
The display exits the Caller
List or phone book.
•
Do not pause for over 60 seconds while
searching.
Problem
Cause & Remedy
TG2970.book Page 74 Friday, October 15, 2004 6:21 PM