Problem
Cause/solution
I cannot use a cellular line or a
landline.
R
The unit can be used to talk on 2 lines at the same time (for
example, 2 cellular lines, or the landline and 1 cellular line).
I cannot make long distance calls.
R
Make sure that you have long distance service.
Caller ID/Talking Caller ID
Problem
Cause/solution
Caller information is not displayed.
R
You must subscribe to Caller ID service. Contact your phone
service provider for details.
R
If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R
The name display service for landline calls may not be available
in some areas. Contact your phone service provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed or
announced late.
R
Depending on your phone service provider, the unit may display
or announce the caller’s information at the 2nd ring or later.
R
Move closer to the base unit.
Caller information is not
announced.
R
The ringer volume for landline is turned off. Adjust the ringer
volume (page 21, 25, 41).
R
The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 21, 25, 39).
R
The unit which is not selected to ring for cellular calls does not
announce caller information. To change the selection, see
page 17.
R
The Talking Caller ID feature is turned off. Turn it on (page 41).
R
The ring as cell mode is set to
“
On (without Talking
CID)
”
. To change the mode, see page 17.
R
The number of rings for the answering system is set to
“
2
rings
”
or
“
Toll saver
”
. Select a different setting (page 62).
R
Your unit does not announce caller information while the other
devices such as headset or handsets are engaged in a call.
I cannot dial the phone number
edited in the caller list.
R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area code
is missing). Edit the phone number with another pattern
(page 51).
Time on the unit has shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 41).
The 2nd caller’s information is not
displayed during an outside call.
R
In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your phone service provider and
subscribe to the desired service.
After subscribing, you may need to contact your phone service
provider again to activate this specific service, even if you
already subscribed to both Caller ID and Call Waiting with Caller
ID services (CWID).
For assistance, visit www.panasonic.ca/english/support
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