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5.1. Troubleshooting

The following are descriptions of how to connect a PC for web console use and of how to configure the setting of this
product.

Refer to the following descriptions when an error occurred in this product.

Panasonic System Networks Co.,Ltd

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

©Panasonic System Networks Co., Ltd. 2015

Symptom

Inspection

Solution

The ACT LED does not
light.

Isn't the Ethernet cable detached?

Connect ETH to the "DATA & POWER OUT" port of
the PoE injector when feeding power from PoE.
(Connect to the power feeding port of the PoE
power feeding equipment.)

Isn't the DC plug of the AC adapter
detached?

Connect the DC plug to the DC IN port.

Isn't the power cord detached from of the
AC adapter/PoE injector ?

Connect the power cord to the AC adapter/PoE
injector.

Cannot

establish

the

communi-

cation.

Cannot
transmit/
receive data.

Isn't the Ethernet cable detached?

Connect the Ethernet cable correctly.

Doesn't the Ethernet cable have a
breakage?

Check if the Ethernet cable works correctly, or
replace it.

Isn't there any obstacle blocking
communication between the wireless unit
and the terminal?

Remove the obstacle or change the installation
place of the wireless unit.

Cannot
search this
product from
the Wi-Fi
terminal.

Isn't the setting configured to hide SSID?

Follow Use's Guide to cancel the setting to hide
SSID or configure the settings to make possible to
connect with the Wi-Fi terminal in advance.

Isn't power supplied to the wireless unit?

Make sure that the power of the PoE power feeding
equipment or the DC power supply unit is turned
on.

Others

Cannot log in
from the
console.

Is the setting of the communication
software of the console correctly
configured?

Follow Use's Guide

and configure the setting of the

communication software.

Are the login name and password
correct?

Retry to log in using the correct login name and
password.

The setting
is not applied
to this
product.

Check if the settings are appropriate.

Follow Use's Guide and apply the corresponding
setting data using the reset command.

xxxx-xxxx

«
...
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Содержание EA-7HW02AP1

Страница 1: ...s Point Model No EA 7HW02AP1 EA 7HW03AP1 Before operating this product please read the instructions carefully and save this manual for future use Wireless LAN Access Point wave1 EA 7HW02AP1 Wireless LAN Access Point wave2 EA 7HW03AP1 ...

Страница 2: ...7HW00PWR1 PoE power feeding device indicates the option item EA 7HW00PWR1 or a PoE injector power feeding hub on the market Disclaimers Panasonic shall have no liability for any economic damage resulting from communication loss or recording failure caused by a fault malfunction failure of this product or by external factors upon power outage Panasonic shall have no liability for any damage caused ...

Страница 3: ...s are initiated by the MAC These are the only ways the digital baseband portion will turn on the RF transmitter which it then turns off at the end of the packet Therefore the transmitter will be on only while one of the aforementioned packets is being transmitted In other words this device automatically discontinue transmission in case of either absence of information to transmit or operational fa...

Страница 4: ...f and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or ...

Страница 5: ...allation work of wireless unit 39 2 4 Connections 41 2 4 1 Connection to network 41 2 4 2 Connection with power supply 41 2 5 Initialization 43 2 6 Alarm display by self test 44 3 EA 7HW03AP1 installation work 45 3 1 Installations and Connections 46 3 2 Determine the installation place of wireless unit 47 3 3 Installation work of wireless unit 48 3 4 Connections 51 3 4 1 Connection to network 51 3...

Страница 6: ...e following accessories are contained in the package box Make sure that all of them are contained when opened the package EA 7HW02AP1 Product name Illustration Total number Remarks Main unit 1 AC adapter 1 AC cable 1 Stand 1 Mounter 1 Safety guide 1 ...

Страница 7: ...e Category 5e or better with RJ 45 modular plugs on both ends 2 This product EA 7HW02AP1 EA 7HW03AP1 is water resistant JIS C 0920 Protection grade 2 drip proof type II Avoid direct water jet and do not submerge this product in water when performing the installation work When installing in a place where water can splash onto this product to protect the product from water make sure to install the p...

Страница 8: ...content to be displayed Display of radio station Radio station of 2 4 GHz band low power data communication system Name of owner or of service provider Contact address Phone number or E mail address or home page address etc Other useful information such as information to avoid radio wave interference etc As for method of display use a sticker or a plate print or handwrite on a place where no speci...

Страница 9: ... injector The following options are available to use EA 7HW02AP1 more conveniently Contact your dealer from whom you purchased this product for purchasing Product name Model no Illustration Total number PoE injector EA 7HW00PWR1 1 ...

Страница 10: ...his may result in deformation deterioration of the surface parts of the product or cause a failure Do not bring fire close to the product Failure to observe this may result in deformation deterioration of the surface parts of the product or cause a failure Do not place this product in a place where hydrogen sulfide phosphorus ammonia sulfur carbon acid dust or noxious gas can exist Failure to do s...

Страница 11: ...e branch radio station for mobile object identification specified low power radio station and amateur radio station is not being operated If harmful radio wave interference against a private branch radio station for mobile object identification caused by this product occur immediately change the use frequency of this product and eliminate the radio wave interference When operating this product in ...

Страница 12: ...hird person with malicious intention may invade and access a personal or a corporate network to steal personal information or classified information information leakage Communicate by impersonating a specific person and spread illegal information Spoofing Edit monitored content of communication and transmit Alteration Spread computer virus and destroy data or a system Attack Since a wireless LAN c...

Страница 13: ...13 Chapter 1 Specifications The following are descriptions about specifications of Wi Fi base station for business use ...

Страница 14: ...inverted F antenna Antenna gain 2 4 GHz 3 88 dBi 5 GHz Less than 5 dBi Wireless LAN function Multi SSID 16 WEP WPA2 Personal Enterprise MAC authentication WMM Network Interface L2 bridge L2 L3 L4 filtering VLAN PPPoE IPsec Maintenance function Telnet SSH Web FTP SFTP SNMP TRAP NTP syslog Power source 12 V DC PoE IEEE802 3af Power consumption 12 95 W or less Required operating environment Temperatu...

Страница 15: ...AN function Multi SSID 16 WEP WPA2 Personal Enterprise MAC authentication WMM Network Interface L2 bridge L2 L3 L4 filtering VLAN PPPoE L2TPv3 IPsec Maintenance function Telnet SSH Web FTP STFTP SNMP TRAP NTP syslog Power source 24 V DC PoE IEEE802 3af IEEE802 3at When using IEEE802 3af Use of USB and 2 4 GHz band becomes unavailable When using IEEE802 3at Use of USB becomes unavailable Power cons...

Страница 16: ...wer cord separately when using 200 V AC power supply Output voltage power 24 V DC 36 W Required operating environment Temperature 0 C 40 C 0 C 50 C Only when 1 USB port of this product is not being used Humidity 5 RH 90 RH non condensing Dimensions W 48 mm H 109 mm D 34 mm Excluding tolerance and projections Weight Approx 300 g ...

Страница 17: ...17 1 2 Appearance Dimensions Specifications of this product are subject to change without notice EA 7HW02AP1 Main unit Outline view Unit mm 29 1 0 159 2 5 159 2 5 ...

Страница 18: ...18 Mounter Outline view Unit mm 24 1 0 84 1 5 4 3 0 5 131 2 5 8 1 0 131 2 5 ...

Страница 19: ...19 Stand Outline view 56 2 1 5 122 2 5 66 9 1 5 ...

Страница 20: ...20 AC adapter Outline view Unit mm 95 9 1 5 28 5 1 0 43 8 1 5 ...

Страница 21: ...21 EA 7HW03AP1 Main unit Outline view Unit mm 38 5 1 5 201 7 2 5 201 7 2 5 ...

Страница 22: ...22 Mounter Outline view Unit mm 26 8 1 0 135 2 5 172 5 2 5 117 5 1 5 6 0 5 11 5 1 0 116 2 1 5 ...

Страница 23: ...23 AC adapter Outline view Unit mm Power cord Outline view 1200 150 50 109 1 5 34 1 5 48 1 5 1000 35 ...

Страница 24: ...product and names functions of each operating control Mounter To be used when mounting on a wall ceiling Status LED Indicates the status of the wireless unit Stand To be used when installing on a table MAC address Displayed on the nameplate on the rear 5 INIT switch Rear 7 DC IN connector 6 LAN connector 1 ACT LED 2 5G LED 3 2 4G LED 4 ETH LED ...

Страница 25: ...2 4G LED Displays the status of wireless IF 2 4 GHz Lights green In normal operation Off In the process of start up 4 ETH LED Indicates the link status of the Ethernet port Blinks green In the process of frame transmission reception Lights green Link established Off Link disconnected 5 INIT switch Push switch Initializes configuration data and log data 6 Ethernet IF ETH RJ 45 modular jack Connect ...

Страница 26: ...26 AC adapter standard accessory Connect to the AC outlet to supply power to the wireless unit AC adapter main unit AC power cord DC jack AC IN terminal Connect the provided AC power cord ...

Страница 27: ...s about the appearance of this product and names functions of each operating control Mounter To be used when mounting on a wall ceiling Status LED Indicates the status of the wireless unit MAC address Displayed on the nameplate on the rear ACT LED 2 4G LED 5G LED ETH1 LED ETH2 LED ...

Страница 28: ... the process of start up 3 5G LED Displays the status of wireless IF 5 GHz Lights green In normal operation Off In the process of start up 4 ETH1 LED Indicates the link status of the Ethernet port Blinks green In the process of frame transmission reception Lights green Link established Off Link disconnected 5 ETH2 LED Indicates the link status of the Ethernet port Blinks green In the process of fr...

Страница 29: ...nnect the DC plug of the provided AC adapter 5 ETH2 RJ 45 connector Connect an Ethernet cable 6 ETH1 PoE connector RJ 45 connector Connect an Ethernet cable and start power feeding from a PoE power feeding equipment 7 Holder Use this with a cable tie to prevent disconnection of the AC adapter 8 Claw x4 Attach by tightening the provided M6 screw when installing on a wall 1 INIT switch 2 CONSOLE 3 M...

Страница 30: ...nction 1 Kensington lock Use for theft prevention 2 Mounter fixing hole Attach the mounter 3 USB2 USB3 0 Type A Connect a USB device 4 USB1 USB3 0 Type A Connect a USB device 2 Mounter fixing hole 3 USB2 4 USB1 1 Kensington lock ...

Страница 31: ...31 AC adapter standard accessory Connect to the AC outlet to supply power to the wireless unit AC IN terminal Connect the provided AC power cord AC adapter main unit AC power cord DC jack ...

Страница 32: ...3at EA 7HW03AP1 Power feeding from AC adapter Use the supplied AC adaptor Power feeding from PoE power feeding equipment compliant with IEEE802 3af or IEEE802 3at However there are following restrictions when using PoE power feeding for EA 7HW03AP1 When using IEEE802 3af Use of USB and 2 4 GHz band becomes unavailable When using IEEE802 3at Use of USB becomes unavailable If these conditions are no...

Страница 33: ...5 100 m LAN RJ 45 connector Table 1 6 LAN RJ 45 connector Pin No 10 100Base Main unit side MDI 10 100Base Main unit side MDI X 1000Base T Main unit side MDI 1000Base T Main unit side MDI X 1 Tx Rx BI_DA BI_DB 2 Tx Rx BI_DA BI_DB 3 Rx Tx BI_DB BI_DA 4 Not used Not used BI_DC BI_DD 5 Not used Not used BI_DC BI_DD 6 Rx Tx BI_DB BI_DA 7 Not used Not used BI_DD BI_DC 8 Not used Not used BI_DD BI_DC 1 2...

Страница 34: ...ce specifications EA 7HE03AP1 only Console RJ 45 connector Table 1 6 LAN RJ 45 connector Pin No Main unit side DTE 1 RTS 2 DTR 3 TxD 4 GND 5 GND 6 RxD 7 Not used 8 Not used Connector on the main unit side 1 2 3 4 5 6 7 8 ...

Страница 35: ...fications EA 7HE03AP1 only Interface specifications Network interface Type of connector Transmission distance USB 3 0 Type A 3 m USB connector USB connector Pin No Signal name 1 V BUS 2 D 3 D 4 GND 5 TX 6 TX 7 GND 8 RX 9 RX ...

Страница 36: ...36 Chapter 2 EA 7HW02AP1 installation work The following are descriptions about installation work of EA 7HW02AP1 and connection method of each interface ...

Страница 37: ...allations and Connections Follow the procedures below to install and connect EA 7HW02AP1 2 2 Determine the installation place of wireless unit 2 3 Installation work of wireless unit 2 4 Connections Use EA 7HW02AP1 ...

Страница 38: ...trength to hold the unit and flat surface Weight of the main unit of the wireless unit is approx 360 g The wireless unit shall be installed firmly not to loosen up and fall off due vibration and anything in future Make sure that there is no factor that can affect performance of the antenna such as a metallic or concrete obstacle near the wireless unit Read Safety precautions and Precautions carefu...

Страница 39: ...Recommended tightening torque 0 85 N m 0 12 N m Note Use a screw whose nominal diameter is 4mm to fix on the installation surface This screw shall be prepared by the installer according to the material of the installation surface 2 Installation of the wireless unit Fix the main unit onto the mounter fixed on the wall Hook the claws x4 of the wireless unit into the hook holes on the mounter Align t...

Страница 40: ...asy to check Secure a space of 30 mm or more above the product to secure a space allowing you to hook 2 Installation on a desktop 1 Fix the wireless unit onto the stand Hook the claws x2 on the rear of the wireless unit into the hook hole on the stand Ceiling 30mm or more Claw x2 at the lower side Hook hole x2 ...

Страница 41: ...nced category 5 or better to the LAN connector on the right side of the main unit 2 4 2 Connection with power supply 1 Power feeding from AC adapter Firmly connect the DC plug of the provided AC adapter to the DC IN connector in the external interface section of the main unit LAN connector DC IN connector ...

Страница 42: ...e provided power cable to the PoE injector 3 Insert the power plug of the PoE injector to an outlet of 100 V AC The POWER LED will light yellow and then turn to green 4 Insert the plug of the Ethernet cable connected with a host network device to the DATA IN port of the PoE injector until the click sound is heard Important The wiring length from the wireless unit to the host network device shall b...

Страница 43: ... and the PoE injector and then turn on the power 3 Wait until the ACT LED starts blinking red 4 When the ACT LED blinking red turns to blinking green release the INIT switch Default of each interface after the initialization Network interface Default Remarks Wi Fi interface 2 4G Off Default after validating the interface 2 4 GHz 1ch HT40 Wi Fi interface 5G Off Default after validating the interfac...

Страница 44: ...NK LED will light After that all LEDs except the LINK LED will be off until the self test finishes Refer to 1 3 Major operating controls and their functions for descriptions of LED display when the self test completed correctly When started up by turning on the INIT switch initialized state the ACT LED will start blinking The status of ETH LED will change according to the connection status of Ethe...

Страница 45: ...45 Chapter 3 EA 7HW03AP1 installation work The following are descriptions about installation work of EA 7HW03AP1 and connection method of each interface ...

Страница 46: ...allations and Connections Follow the procedures below to install and connect EA 7HW03AP1 3 2 Determine the installation place of wireless unit 3 3 Installation work of wireless unit 3 4 Connections Use EA 7HW03AP1 ...

Страница 47: ... to hold the unit and flat surface Weight of the main unit of the wireless unit is approx 990 g The wireless unit shall be installed firmly not to loosen up and fall off due vibration and anything in future Make sure that there is no factor that can affect performance of the antenna such as a metallic or concrete obstacle near the wireless unit Read Safety precautions and Precautions carefully and...

Страница 48: ...tening torque 3 0N m 0 4 N m 2 Fix the mounter after making sure that the installation place has an enough strength and flat surface of concrete metal wood mortar etc Fasten screws x2 temporarily on the installation surface Make sure that the mounter can be installed in parallel and then fix it firmly with 4 screws located at the upper and the lower sides Recommended tightening torque 3 0 N m 0 4 ...

Страница 49: ...ix this product onto the mounter fixed on the wall Hook the M6 screws x4 on the rear into the hook holes on the mounter 4 Align the hook hole on the front of the mounter and the M6 screw on the rear of this product 5 Hold the both sides of this product and slide it downward 6 Thread the M3 screw into the fixing hole firmly Recommended tightening torque 0 6 N m 0 1 N m M6 screw x4 Hook hole x4 ...

Страница 50: ...50 To remove the mounter hold the both sides of this product and slide it upward 2 Flat installation Install on a flat place ...

Страница 51: ...5 or better to the ETH1 PoE connector or the ETH2 connector on the left side of this product 3 4 2 Power feeding from AC adapter Firmly connect the DC plug of the provided AC adapter to the DC IN connector in the external interface section of this product ETH1 PoE connector or ETH2 connector ...

Страница 52: ... the provided power cable to the PoE injector 3 Insert the power plug of the PoE injector to an outlet of 100 V AC The POWER LED will light yellow and then turn to green 4 Insert the plug of the Ethernet cable connected with a host network device to the DATA IN port of the PoE injector until the click sound is heard Important The wiring length from the wireless unit to the host network device shal...

Страница 53: ... until the ACT LED starts blinking red 4 When the ACT LED blinking red turns to blinking green release the INIT switch Default of each interface after the initialization Network interface Default Remarks Wi Fi interface 2 4G Off Default after validating the interface 2412MHz HT40 Wi Fi interface 5G Off Default after validating the interface 5180MHz HT80 Ethernet1 ETH1 Default fixed IP 192 168 0 3 ...

Страница 54: ...ill light After that all LEDs except the LINK LED will be off until the self test finishes Refer to 1 3 Major operating controls and their functions for descriptions of LED display when the self test completed correctly When started up by turning on the INIT switch initialized state the ACT LED will start blinking The status of ETH1 LED ETH2 LED will change according to the connection status of Et...

Страница 55: ...55 Chapter 4 Setting method ...

Страница 56: ...re the following web browser Microsoft Internet Explorer 11 or later Access to the same AP from multiple web browsers is not supported Preparation of LAN card Make sure that the PC for web console use has an Ethernet port No Ethernet port is found It is required to install a LAN card on the PC When newly installing a LAN card installation of software for LAN card network driver is required Configu...

Страница 57: ...al Area Connection The Local Area Connection Status window will be displayed Step 4 Check if Internet Protocol Version 4 TCP IPv4 is included in the displayed list If Internet Protocol Version 4 TCP IPv4 is not in the list it is necessary to install TCP IP Install it by referring to the manual of Microsoft Windows 8 1 Step 5 Click to select Internet Protocol Version4 TCP IPv4 and then click Proper...

Страница 58: ...address 192 168 0 3 Subnet mask 255 255 255 0 Default gateway 192 168 0 1 The following are examples to explain how to configure the settings Select Use the following IP address Enter 192 168 0 253 for the IP address Enter 255 255 255 0 for the subnet mask No entry is needed for the default gateway Step 7 Click OK and return to Properties Step 8 Click the Close button to return to Local Area Conne...

Страница 59: ...isplayed Step 2 Select the Connections tab and click LAN settings Step 3 Confirm that the Use a proxy server for your LAN check box is unchecked Local Area Network LAN Settings When using a proxy server configure not to use the proxy server for this product Step 4 Open the Control Panel window and click Internet Options The Internet Properties window will be displayed Step 5 Select the Connections...

Страница 60: ...roduct to the Do not use proxy for addresses beginning with box under Exceptions Step 8 Click the OK button to return to Local Area Network LAN Settings Step 9 Click the OK button and return to Internet Properties Step 10 Click the OK button ...

Страница 61: ...61 Chapter 5 Response to error occurrence ...

Страница 62: ...le correctly Doesn t the Ethernet cable have a breakage Check if the Ethernet cable works correctly or replace it Isn t there any obstacle blocking communication between the wireless unit and the terminal Remove the obstacle or change the installation place of the wireless unit Cannot search this product from the Wi Fi terminal Isn t the setting configured to hide SSID Follow Use s Guide to cancel...

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