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Symptom
Cause/solution
Reference pages
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
No indicator lights.
•
Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” for “Indicator”.
H.264 images are not
displayed.
•
When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 images may not be displayed.
In this case, delete “Network Camera View 3” from
the PC and then install “Network Camera View 4S”.
When displaying H.264
images on two or more web
browser windows, images
from two or more cameras are
displayed in sequence on a
single browser window.
•
This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP
is installed on the PC in use.
1.
Right-click on the desktop and select
“Properties” from the displayed pop-up menu.
2.
Select “Settings” from “Display Properties”, and
then click the [Advanced] button.
3.
Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.
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176
Operating Instructions
22 Troubleshooting