RVSG-4014 User’s Manual
75
Appendix A. Troubleshooting
Below is a list of commonly asked questions. Before calling technical support, please look
through these issues to see if they help solve your problem.
The RVSG-4014 is not functional.
1.
Check to see that the POWER LED is lit and than the network cables are installed
correctly. Refer to the Quick Installation Guide for more details.
2.
Check to see that the LAN, DSL and Internet LEDs are lit.
3.
Check the settings on your PC and RVSG-4014. Again, refer to the Quick Start
Installation for more details.
4.
From your PC, can you PING the RVSG-4014? Assuming that the RVSG-4014 has
DHCP enabled and your PC is on the same subnet as the RVSG-4014, you should be
able to PING the RVSG-4014.
5.
Can you PING the Internet? Your ISP should have provided the IP address of their
server. If you can ping the RVSG-4014 and your protocols are configured correctly, you
should be able to ping the ISPs network. If you cannot PING the ISP’s network, make
sure your using the correct protocols with the correct VPI/VCI values.
I can’t connect to the RVSG-4014.
1.
Check to see that the POWER LED is lit and that the network cables are installed
correctly.
2.
Make sure that the PC and RVSG-4014 is on the same network segment. The RVSG-
4014’s default IP address is 192.168.1.1. If you are running a Windows based PC, you
can open a DOS window and type IPCONFIG; make sure that the network adapter that
is connected to the RVSG-4014 is within the same subnet.
3.
Also, your PC’s Subnet Mask should match the RVSG-4014’s subnet mask. The RVSG-
4014 has a default subnet mask of 255.255.255.0.
4.
If this still does not work, press the Reset button. This will place the RVSG-4014 into its
factory default state. Go through the above procedures again.
The DSL LED continues to blink but does not go solid.
1.
Make sure you have DSL service. You should get some kind of information from your
ISP which states that DSL service is installed. You can usually tell if the service is
installed by listening to the DSL phone line; you will hear some high-pitched noise. If you
do not hear high-pitched noise, contact your ISP.
2.
This means that the DSL line is trying to train but for some reason it cannot establish a
valid connection. The main cause of this is that you are too far away from the central
office. Contact your DSL service provider for further assistance.
3.
Verify that the DSL line is connected directly to the wall and to the line input on the
RVSG-4014.
The Internet LED is always off.
1.
Make sure you have DSL service. You should get some kind of information from your
ISP which states that DSL service is installed. You can usually tell if the service is
installed by listening to the phone line; you will hear some high-pitched noise. If you do
not hear high-pitched noise, contact your ISP.
2.
Verify that the phone line is connected directly to the wall and to the line input on the
RVSG-4014. If the RVSG-4014 is connected to the wall line outlet via a splitter, make
sure you connect the RVSG-4014 to the port labeled MODEM.
The Internet LED is always red.
Make sure your account for the DSL service is correct. Re-type your username and password
for the Internet account. The username and password are usually case sensitive. Make sure
your Caps Lock key is not locked when entering the account.
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