RVSG-4014 User’s Manual
76
I cannot ping the RVSG-4014 from the attached LAN.
1.
Verify that the IP addresses are properly configured. In most cases, you enable the
RVSG-4014’s DHCP function to dynamically assign IP addresses to hosts on the
attached LAN. However, if you manually configure IP addresses on the LAN, verify that
the same network address (network component of the IP address) and subnet mask are
used for both the RVSG-4014 and any attached LAN devices.
2.
Make sure the device you want to ping (or from which you are pinging) has been
configured for TCP/IP correctly.
I cannot connect using the web browser.
1.
Make sure you have configured the RVSG-4014 with a valid IP address, subnet mask
and default gateway.
2.
Make sure you have a valid network connection to the RVSG-4014 and the port you are
using has not been disabled.
3.
Make sure the cable between the attached PC and the RVSG-4014 is firmly installed.
I forgot or lost the password.
Press the Reset button on the rear panel (holding it down for at least 8 seconds) to restore
the factory default settings.
I can’t hear the dial tone after completing the installation.
1.
Make sure the POWER LED is lit and that the analog phone line is properly plugged into
the RJ-11 jack on the rear panel of RVSG-4014.
2.
Make sure the Internet LED is solid green.
3.
Confirm that your service has been activated by your ITSP.
I can hear the dial tone, but when I dial the telephone number I receive a
busy signal.
Make sure that the RVSG-4014 is properly configured with the correct account information in
the Web Application.
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