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• Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
• Defects and/or damage due to force majeure.
• Defects and/or damages due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim, please contact us or one of our authorised dealers (a dealer directory is available at www.outdoorchef.com)
as soon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number
(both can be found on the data sticker on your barbecue; see the first section of the User Guide). Please describe the defect and, if possible,
also send us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in warranty).
In the case of justified warranty claims, we will reimburse the necessary and required transport and shipping costs. Otherwise we will send the
product back to you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
Outdoorchef AG | Eggbühlstrasse 28 | Postfach | 8050 Zurich, Switzerland | www.outdoorchef.com
* A dealer directory can be found on our website at OUTDOORCHEF.COM.
** The serial number and item number can be found on the data sticker on your barbecue
(see the first section of this
USER GUIDE
).
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