ii
Advanced Measurement Technology, Inc.
a/k/a/ ORTEC
®
, a subsidiary of AMETEK
®
, Inc.
WARRANTY
ORTEC* warrants that the items will be delivered free from defects in material or workmanship. ORTEC makes no other
warranties, express or implied, and specifically NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
ORTEC’s exclusive liability is limited to repairing or replacing at ORTEC’s option, items found by ORTEC to be defective
in workmanship or materials within one year from the date of delivery. ORTEC’s liability on any claim of any kind,
including negligence, loss, or damages arising out of, connected with, or from the performance or breach thereof, or from
the manufacture, sale, delivery, resale, repair, or use of any item or services covered by this agreement or purchase
order, shall in no case exceed the price allocable to the item or service furnished or any part thereof that gives rise to
the claim. In the event ORTEC fails to manufacture or deliver items called for in this agreement or purchase order,
ORTEC’s exclusive liability and buyer’s exclusive remedy shall be release of the buyer from the obligation to pay the
purchase price. In no event shall ORTEC be liable for special or consequential damages.
Quality Control
Before being approved for shipment, each ORTEC instrument must pass a stringent set of quality control tests designed
to expose any flaws in materials or workmanship. Permanent records of these tests are maintained for use in warranty
repair and as a source of statistical information for design improvements.
Repair Service
If it becomes necessary to return this instrument for repair, it is essential that Customer Services be contacted in
advance of its return so that a Return Authorization Number can be assigned to the unit. Also, ORTEC must be informed,
either in writing, by telephone [(865) 482-4411] or by facsimile transmission [(865) 483-2133], of the nature of the fault
of the instrument being returned and of the model, serial, and revision ("Rev" on rear panel) numbers. Failure to do so
may cause unnecessary delays in getting the unit repaired. The ORTEC standard procedure requires that instruments
returned for repair pass the same quality control tests that are used for new-production instruments. Instruments that
are returned should be packed so that they will withstand normal transit handling and must be shipped PREPAID via
Air Parcel Post or United Parcel Service to the designated ORTEC repair center. The address label and the package
should include the Return Authorization Number assigned. Instruments being returned that are damaged in transit due
to inadequate packing will be repaired at the sender's expense, and it will be the sender's responsibility to make claim
with the shipper. Instruments not in warranty should follow the same procedure and ORTEC will provide a quotation.
Damage in Transit
Shipments should be examined immediately upon receipt for evidence of external or concealed damage. The carrier
making delivery should be notified immediately of any such damage, since the carrier is normally liable for damage in
shipment. Packing materials, waybills, and other such documentation should be preserved in order to establish claims.
After such notification to the carrier, please notify ORTEC of the circumstances so that assistance can be provided in
making damage claims and in providing replacement equipment, if necessary.
Copyright © 2009, Advanced Measurement Technology, Inc. All rights reserved.
*ORTEC
®
is a registered trademark of Advanced Measurement Technology, Inc. All other trademarks used herein are the
property of their respective owners.
