PROFESSIONAL
SuRvEILLANcE SYSTEM
cPIn002659
39
four channel digital video recorder
SC144
60 trouBlesHooting guide
probleM
possible cause
suggesTeD reMeDy
DVr/camera has
no power or not
powering up
Power supply is loose or unplugged.
No power at socket outlet/power point.
Check all cable and power supply connections.
Check power at socket outlet/power point.
hard drive is not
detected by DVr
Hard drive not formatted.
Hard drive power/SATA cable is loose.
Format hard drive. Refer to 29 Advanced > HDD Manage for details.
Check hard drive power/SATA cable connection.
no picture
Camera cable is loose or not connected.
Check both ends of cable, DVR and camera.
Camera has no power.
No power at socket outlet/power point.
Check all cable and power supply connections.
Check power at socket outlet/power point.
TV/monitor display settings.
Video display can only be made via VGA connection. Check the
VGA cable connections at both ends and ensure connections are secure.
Check the TV/monitor is powered up and on the right channel.
Change the VGA cable if necessary.
Change the DVR display format to PAL or NTSC. Refer to 16 System
> General for details.
Connect DVR to another TV/monitor display.
Electronic interference.
Relocate camera and DVR away from sun, rain, radio transmitting devices,
heat sources, metal objects or major obstacles.
Frozen white screen
-
Disconnect power to DVR and then reconnect.
When ir night vision
is activated, screen
only displays white
Infra-red LED light is reflected off from
glass or reflective objects.
Relocate camera away from windows, reflective and glass objects
or remove obstacles.
When ir night vision
is activated, screen
only displays black
and white
Infra-red LED light is activated.
This is normal. No action required.
DVr does not
record according to
schedule or motion
detect settings
DVR is not set up correctly.
Hard drive is missing or full.
Check DVR date and time, schedule setting and motion detect setting.
Check hard drive setting.
hard drive
memory full
Overwrite is not enabled.
Enable hard drive overwrite, format hard drive or install new hard drive.
recorded videos
does not have sound
Microphone is not installed.
Mute is on.
Microphone is not included in the system. It needs to be installed separately.
Turn off mute.
note: audio recording is prohibited or illegal in some states or require
consent from both parties. please consult your local legal advisers before
audio recording.
poor image quality
Signal interference.
Camera channel resolution setting.
Signal interference.
Strong radio emitting or transmitting
devices nearby.
Strong electromagnetic interference
nearby.
Relocate camera and DVR away from sun, rain, radio transmitting
devices, heat sources, metal objects or major obstacles.
Change camera channel resolution setting.
Refer to 9 Record > Record Conf for details.
audio interference
Microphone too close to
another audio object.
Relocate microphone (Microphone not included).
