Family of Brands – ILX Lightwave
®
• New Focus™ • Ophir
®
• Corion • Richardson Gratings™ • Spectra-Physics
®
MLIDA, Rev A
10.2 REQUEST FOR ASSISTANCE / SERVICE
Please have the following information available when requesting assistance or service:
Contact information for the owner of the product.
Instrument model number (located on the product label).
Product serial number and date of manufacture (located on the product label).
Description of the problem.
To help Newport’s Technical Support Representatives diagnose the problem, please note the
following:
Is the system used for manufacturing or research and development?
What was the state of the system right before the problem?
Had this problem occurred before? If so, when and how frequently?
Can the system continue to operate with this problem, or is it non-operational?
Were there any differences in the application or environment before the problem occurred?
10.3 REPAIR SERVICE
This section contains information regarding factory service for this product. The user should not
attempt any maintenance or service of the system beyond the procedures outlined in this manual.
This product contains no user serviceable parts other than what is noted in this manual. Any
problem that cannot be resolved should be referred to Newport Corporation.
If the instrument needs to be returned for service, a Return Material Authorization (RMA) number
must be obtained prior to shipment to Newport. This RMA number must appear on both the
shipping container and the package documents.
Return the product to Newport, freight prepaid, clearly marked with the RMA number and it either
will be repaired or replaced it at Newport's discretion.
Newport is not responsible for damage occurring in transit. The Owner of the product bears all risk
of loss or damage to the returned Products until delivery at Newport’s facility. Newport is not
responsible for product damage once it has left the facility after repair or replacement has been
completed.
Newport is not obligated to accept products returned without an RMA number. Any return
shipment received by Newport without an RMA number may be reshipped by Newport, freight
collect, to the Owner of the product.
10.4 NON-WARRANTY REPAIR
For Products returned for repair that are not covered under warranty, Newport's standard repair
charges shall be applicable in addition to all shipping expenses. Unless otherwise stated in
Newport's repair quote, any such out-of-warranty repairs are warranted for ninety (90) days from
date of shipment of the repaired Product.
Newport will charge an evaluation fee to examine the product and determine the most appropriate
course of action. Payment information must be obtained prior to having an RMA number
assigned. Customers may use a valid credit card, and those who have an existing account with
Newport Corporation may use a purchase order.
When the evaluation had been completed, the owner of the product will be contacted and notified
of the final cost to repair or replace the item. If the decision is made to not proceed with the
