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14
Troubleshooting
Service
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into
water, take it to a service center prior to continuing use.
Service problems can often be solved easily at home. Use this guide to help you troubleshoot.
For any other service problems, contact our Customer Care Line at 1-800-989-3535
(Mon-Fri 7 a.m. – 7 p.m. CST; Sat 8 a.m. – 4:30 p.m. CST).
Annual Service Tune-ups will keep your Oreck
®
vacuum operating at optimal performance for
years to come. Oreck
®
Clean Home Centers and Oreck
®
Authorized Retail Dealers offer customized
maintenance, expert repair and specialized service to ensure the best cleaning experience at
every use. Reference your Product Tune-up and Service Agreement for details and to find your
nearest location.
Problem
Possible Cause
Possible Solution
Vacuum doesn’t run.
1. Power Cord
1. Plug in power cord.
2. On/Off Control
2. Push foot control down
to turn “ON.”
3. No voltage in the wall outlet
3. Check fuse or breaker in the home.
4. Blown fuse or tripped breaker
4. Replace fuse or reset breaker in the
home.
Vacuum won’t pick up
or there is low suction.
1. Filtration Bag
1. Make sure bag is installed correctly
and replace once contents reach
MAXIMUM FILL LINE.
2. Power Head nozzle
2. Check nozzle for clog and replace
brushroll if worn.
3. Brushroll Belt
3. Replace belt if broken.
Dust escaping from
vacuum.
1. Filtration Bag
1. Make sure bag is installed correctly
and replace if contents have
reached MAXIMUM FILL LINE.
Brushroll won’t run.
1. Brushroll Belt
1. Replace belt if worn or broken.
2. Brushroll
2. Check brushroll for obstructions.
Warranty
TTI Floor Care North America (ORECK) gives you the following limited warranty for this product only if it was
originally purchased and solely used residentially, not for resale, from Oreck or an Oreck Authorized Retail Dealer.
Oreck will repair or replace, free of charge, to the original purchaser, any part that is found to be defective in
material or workmanship within one (1) year following the date of purchase for all residential models. NOTE:
Warranty is void if used in a commercial setting. This limited warranty does not cover the replacement of
expendable or consumable parts such as filters, cartridges, and other parts subject to normal wear unless they
are defective in material or workmanship.
This limited warranty does not apply to any part subjected to accident, abuse, commercial use, alteration, misuse,
damage caused by an act of God, the use of voltages other than on the data plate of this product or service of this
product by other than Oreck or a participating Factory Authorized Service Center.
Oreck does not authorize any person or representative to assume or grant any other warranty obligation with
the sale of this project.
The Oreck limited warranty is valid only if you retain proof of purchase from Oreck or an Oreck Authorized Retail
Dealer for this product. If you purchase this product from any other source, your purchase is “AS IS,” which means
Oreck grants you no warranty, and that you, not Oreck assume the entire risk of the quality and performance of
the product, including the entire cost of any necessary servicing or repairs of any defects.
The Oreck liability for damages to you for any costs whatsoever arising out of this statement of limited warranty
shall be limited to the amount paid for this product at the time of original purchase, and Oreck shall not be
liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this
product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
ALL EXPRESS AND IMPLIED WARRANTIES OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE, FOR
THE PRODUCT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE EXPRESSLY DISCLAIMED.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Notwithstanding the foregoing, no warranty provided herein or arising under any applicable law shall exceed
1 year in duration.
WARNING
TO REDUCE THE RISK OF ELECTRIC SHOCK AND INJURY FROM MOVING PARTS - UNPLUG BEFORE
CLEANING OR SERVICING.
