MNL940-677-000
REV- B
3/20/2017
CLAIM FOR DAMAGE IN SHIPMENT
Under the FOB factory terms of sale, ownership and responsibility are transferred to the customer when
the equipment leaves the factory. Each Behlman product is shipped from the factory in proper operating
condition.
Immediately upon receiving equipment, unpack and inspect it for evidence of damage incurred in
shipment. File a claim with the freight carrier if the equipment has been damaged in any way or it fails to
operate properly. Forward a copy of the damage claim report to Behlman. Include the model number,
serial number and date the shipment was received. Behlman will advise the disposition of the equipment
and will arrange for necessary repair or replacement.
RETURNING EQUIPMENT TO FACTORY
Do not return equipment to the factory without prior authorization from Behlman.
A RETURN MATERIAL AUTHORIZATION NUMBER (RMA) is required to return equipment.
This equipment, like all precision electronic equipment, is susceptible to shipping damage. It contains
heavy magnetic components as well as delicate electronic components.
If equipment is returned without prior authorization, the shipment will be refused, the customer being
liable for all shipping, handling and repair costs.
When packing for reshipment, use the original shock absorbent material and shipping container to
preclude damage to the equipment.
Insure that the return authorization numbers (RMA) is available on the container for identification.
SHIPPING INSTRUCTIONS
RACK MOUNTED UNITS
1)
Box(es) must be double wall with minimum 350 lbs. bursting test.
2)
Box(es) must provide for a minimum of 3 to 4 inches of clearance around sides, top and bottom of
unit.
3)
When packing unit, utilize either a foam-in-place system or high density foam. Clearance
provided for above must be completely filled with foam.
FAILURE TO COMPLETELY SECURE UNIT IN BOX WILL ALLOW
MOVEMENT DURING SHIPPING, RESULTING IN DAMAGE.
4)
Secure box(es) to pallet(s). This is necessary to insure proper handling and protection during
shipping.
5)
Place the following warning label on box(es)
DO NOT STACK
6)
Ship unit(s) using a freight cargo carrier; air or ground.
CABINET MOUNTED UNITS
Cabinet mounted units require that a special crate be used. The crate should be manufactured of plywood
(3/8" or thicker) and reinforced (using 1 x 3 or larger pine) on all edges. The unit must be firmly secured to
the crate’s base. The crate must be shock mounted to avoid damage during shipping. Detail drawings for
Behlman's crates are available upon request.
