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WARRANTY
Products under warranty must be returned, transportation prepaid, to Optoelectronics’ Boca Raton Service Center. All parts replaced and
labor performed under warranty are at no charge to the customer.
NON-WARRANTY
Products not under warranty must be returned, transportation prepaid, to Optoelectronics’ Boca Raton Service Center. Factory service will
be performed on a time and materials basis at the service rate in effect at the time of repair. A repair estimate prior to commencement of
service may be requested. Return shipping will be added to the service invoice and is to be paid by the customer.
RETURN POLICY FOR REPAIRS
The Optoelectronics Service Department will provide rapid turnaround of your repair. Enclose complete information as follows:
1. Copy of sales receipt if under warranty.
2. Detailed description of problem(s).
3. Complete return address and phone number (UPS street address for USA).
4. Proper packaging (insurance recommended). Note: Carriers will not pay
for damage if items are improperly packaged.
5. Proper remittance including return shipping, if applicable (Visa/MasterCard number with expiration date, Money
Order,.etc.).
Address all items to:
Optoelectronics, Inc.
Service Department
160 West Camino Real #233
Boca Raton, FL 33432
Note: Optoelectronics is not responsible for packages lost or damaged during shipment.
If in question, contact the factory for assistance. Service Department: (954) 642-8997
FACTORY SERVICE
