AC7A/B User’s Guide
39
PRODUCT SUPPORT
If you have any questions about this product, contact Opto 22 Product Support Monday through Friday,
8 a.m. to 5 p.m. Pacific Time.
Phone:
800-TEK-OPTO (835-6786)
951-695-3080
Fax:
951-695-3017
E-mail:
Opto 22 Web site:
http://www.opto22.com
When calling for technical support, be prepared to provide the following information about your system to the
Product Support engineer:
•
Software and version being used
•
Controller firmware version
•
PC configuration
•
A complete description of your hardware and operating systems, including:
— jumper configuration
— accessories installed (such as expansion daughter cards)
— type of power supply
— types of I/O units installed
— third-party devices installed (e.g., barcode readers)
•
Specific error messages seen
PRODUCT SUPPORT
