opticis IPKVM-500-ED, Руководство пользователя

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16. Trouble shooting
Problem Remedy Causes
No video on the display
(General case)
- Wait several seconds for the system booting. After the
power is applied, Power status LED will turn on (Red).
- Check the connection of all cables.
- Check the connection of the LAN cable to RJ-45
connector.
- Check if the graphic resolution of Source PCs is
properly set. Go to the display properties and tap the
settings.
Cables are
connected
incorrectly.
Video quality:
- Freezing or collapse
- Mosaic pattern
- Jitter
(General case)
- Check network connectivity.
- Reset the power of all TXs and RXs again by re-
plugging the power adaptor or by reboot on the PC
program.
- Go to advanced configuration of PC Program, and
change jumbo frame to another value.
Network connectivity
issues
In case of Device
Searching’ on PC Program,
you cannot find host devices
(TXs) or see preview on
host device section
- Check LAN cables
- Check host devices (TXs)
-
Check Network setting of a control PC (IP ‘class’).

go to control panel & properties (IP address)
- wait several minutes when the control PC is connected
last to IP network.

Run the control PC Program again.
 Press ‘Searching’ button in PC program again.

reboot the control PC

Check Advanced Configuration

Check L2/L3 Network Switch Setup
Network connectivity
issue
Slow in switching time
(more than 5 seconds)
- different FW version
- different resolutions between host devices (TXs)
- different frame rates between host devices (TXs)
- different video types between host devices (TXs
(HDMI/DVI)
- different scan types (Interlace/Progressive), 2D/3D
Same video
condition
Keyboard or Mouse
doesn’t work properly.
(General case)
- Ensure the USB cables are connected properly
between Source PC and USB port of a TX.
- check if 1 USB cable is connected to a Source PC
with dual-port HDMI/DVI for dual display
- Reset the power of all TXs and RXs again by re-
plugging the power adaptor or by reboot on the PC
program.
-
Change USB cable, if it doesn’t work properly after
reconnecting the cable and reset.
Cables are
connected
incorrectly.
No video on the local
display
- Remove graphic card driver in PC source
- Use as DVI mode (setting DVI EDID to TX)
- It is available to support up to 1920x1200 at 60Hz
in local display
- For technical support, visit Opticis web site,
www.opticis.com or contact
techsupp@opticis.com
Incompatible issue
in TV monitor &
graphic
Abnormal operation occurs
in playing audio/video or
USB Keyboard/Mouse
- When IPKVM-500-ED is first connected, it may need
some more time (2~3 minutes) for recognizing USB
driver on PC.
- When two or more user access to a host(TX), it is given
USB priority to first user (about 3 seconds) in non-
blocking mode.
Abnormal case