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dix B: Warranty Information
phone cord/Ethernet cable is connected properly and is not
damaged or kinked.
•
236 “TCP/IP Communication Lost”: Verify all ATM programming.
Check Ethernet cable for kinks or damage.
•
237 “TCP/IP Device Failed”: This error occurs when out-going
TCP/IP communication is successful, but return communica-
tion of the Host fails. Verify all ATM programming. Check
for presence of large neon signs, drink coolers, or ice freez-
ers which may be causing interference in the celluar signal.
Call OptConnect at (877) 678-3343 for further assistance.
Lifetime Extended Maintenance Plan
Your Wireless Gateway purchase includes the Lifetime Extended Main-
tenance Plan. The Lifetime Extended Maintenance Plan provides for
a guaranteed replacement of equipment specified above in the event
equipment fails. This Plan remains in effect as long as Customer contin-
ues to pay monthly service charge. Upon notification and diagnosis of
problem, OptConnect will ship a new or refurbished replacement unit
to Customer at no cost to Customer using Standard Overnight ship-
ping. Customer shall be responsible for shipping back faulty equipment
to OptConnect in a timely manner using a prepaid shipping label. Cus-
tomer must return the faulty equipment to OptConnect within 15 days
or will be charged $400.00 for the non-return of the faulty equipment.
B
Warranty Information
854 West 450 North #4
Kaysville, Utah 84037
(877) 678-3343 fax: 801-991-3006
© OptConnect 2010