Kiosk Manager’s Guide: 20 Series
1/14/2022
V1.01
|
Pg. 23
Appendix: Troubleshooting by Model
Model 120
Compact Wall/Pedestal Mounted Kiosk
Before contacting Tech Support, try these steps first:
1.
If the machine is not turning on, check the electrical
connections and breakers to confirm it has electrical
power
2.
Verify that your Internet service is working properly
(test it with another computer or device)
3.
Check the connections inside the machine, one by one,
to verify each one is properly seated
4.
assistance
When you speak with Tech Support, you can expect the technician to ask you to:
•
Check the kiosk Internet service and connection
o
Verify that your Internet service is working
o
Confirm the Ethernet Cable is properly plugged in and
“clicked” into place
o
Describe the status and activity lights for the Network
Interface Card (NIC) on the computer’s motherboard. One light indicates
connection state while the other represents activity. Usually the
connection state is
green
/
yellow
/
orange
where green means higher
speeds while yellow or orange indicates lower speeds. The activity light
is usually green and blinks/flickers to indicate there is activity going
through the lines.
Safety Tip
For your safety and to avoid damaging the kiosk, turn off power when working inside the
kiosk, unless a technician requests otherwise (some procedures require power).
