Kiosk Manager’s Guide: 20 Series
1/14/2022
V1.01
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Pg. 11
An error message may give instructions to take a different action or to complete a
necessary step.
What You Can Do at the Kiosk
There are some kiosk tasks that only you can do, as an on-site manager. There also are
tasks our Tech Support experts can do only with your on-site help, and other activities
they can perform remotely. This section describes the tasks you are most likely to
perform – or be asked to help with – at the kiosk. Remember to take your kiosk key
with you!
Reboot the Kiosk
You or a tenant may get a message saying the kiosk needs to be rebooted. You can do
this with a power cycle. Just disconnect power from the entire kiosk for 3-5 minutes
and reconnect. If this doesn’t correct the situation,
Access the Admin Console
During setup and training with OpenTech’s Onboarding Team, you or another manager
were shown how to access the kiosk Admin Console and view its settings. Sometimes
you will access the console at the request of an OpenTech support technician, but you
will want to be comfortable using the Admin Console on your own to pull the cash from
Logging In to the Admin Console
Here is a refresher about how to access the Admin Console.
