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OnStar Services

Remote Diagnostics

*

You’re on the road, far from home and
your favorite garage, and you have car
trouble. What do you do? Just call OnStar.
Our remote service diagnostics covers

vital vehicle systems. If your Check Engine light
illuminates, an OnStar Advisor can provide you with
information about the problem, and then suggest
your next step.

Directions & Connections Plan

This plan features driving directions and hotel and
restaurant reservations through your OnStar Advisor,
and names, phone numbers, and addresses for mil-
lions of businesses. All of the services provided in the
Safe & Sound Plan are also included in this plan.

Driving Directions

With OnStar Driving Directions, an
Advisor can help you find your way, no
matter how far off course you are. You
can get turn-by-turn directions to an

address or to nearby gas stations, restaurants, hotels,
or ATMs.

* Remote services capabilities vary by vehicle.

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Содержание Gen 6

Страница 1: ...r s Guide On the road to feeling safer with OnStar 2003 OnStar Corporation All rights reserved OnStar and the OnStar emblem are registered trademarks of OnStar Corporation Gen 6 OnStar611 Part 166 00 P 271 ...

Страница 2: ...e access to OnStar Personal Calling OnStar Personal Calling is integrated into your vehicle and operates with the touch of a button and a few simple voice commands To get started all you need is a package of OnStar Personal Calling minutes Contact OnStar by pressing the blue OnStar button and an Advisor will assist you in setting your system up to make and receive personal calls OnStar Responses i...

Страница 3: ...e Dot 5 System Status Light 6 Volume Control 6 Advisor Playback 6 Steering Wheel Controls 7 Volume Control Buttons Up and Down 8 Mute Button 8 Talk Mute Button 8 Select Button 10 End Button 11 Contacting OnStar 11 Contacting OnStar for Services 11 Contacting OnStar Customer Care or Billing Financial 12 Your OnStar Personal Identification Numbers PIN 12 OnStar Subscription Plans 13 Safe Sound Plan ...

Страница 4: ... Call 17 To dial a number 18 To dial a number using Digit Dial 18 To place a call using a stored Nametag 19 To place a call using the Redial command 19 Receiving a Call 20 Ending a Call 20 Storing Deleting Numbers In Memory Nametags 20 To store a Nametag 21 To store a Nametag using Digit Store 21 To delete a Nametag 22 Listing your Nametags 22 Recalling a Number from OnStar 22 Verify Remaining Uni...

Страница 5: ...eech Recognition Systems 25 Performance of Speech Recognition 25 Voice Command Error Messages 26 General Tips for Better Speech Recognition 26 Noise 26 When to speak 27 How to speak 27 What to say 28 How to Say Specific Words 29 Personal Calling Commands 29 Personal Calling Digits 31 OnStar Information 32 Index 39 ...

Страница 6: ...tem designed to provide you with personal communication and information services while you are in your vehicle by combining technologies of cellular phones a Global Positioning System GPS and the OnStar Call Center The OnStar Call Center The OnStar Call Center is the heart of your service staffed 24 hours a day 7 days a week with knowledgeable OnStar Advisors Even on weekends and holidays there is...

Страница 7: ...Star Emergency Button In an emergency press this button to connect with an OnStar Advisor Your call will be given the highest priority and you will hear a chime followed by the words Connecting to OnStar Emergency The Advisor will attempt to locate your vehicle find out what kind of assistance you require and contact a nearby emergency services provider who can dispatch ambulance fire police or ot...

Страница 8: ...e dot button Red This signals that your OnStar system may not be functioning properly Press the OnStar button to attempt to contact an OnStar Advisor If the connection is made the Advisor will assist you in making sure your OnStar system is operating properly If you cannot contact the OnStar Call Center please take your vehicle to your vehicle dealership for diagnosis and service Volume Control Us...

Страница 9: ... a call WHAT YOU DO WHAT YOU HEAR Press OnStar Ready Say Advisor Playback Playback from start Stop Playback partially through WHAT YOU DO WHAT YOU HEAR Press Returns control to audio system Resume Playback WHAT YOU DO WHAT YOU HEAR Press OnStar Ready Say Advisor Playback Play or resume Say Play Starts playback from beginning or Say Resume Starts playback from where it had been previously stopped S...

Страница 10: ... functions as the TALK MUTE button described below TALK MUTE Button The TALK MUTE button functionality differs by vehicle and model Functions described below are available on select vehicles and models Using theTALK MUTE button to make a call WHAT YOU DO WHAT YOU HEAR Press TALK MUTE button OnStar Ready Say Dial Phone number to dial please Say the number you wish OnStar will repeat the to dial wit...

Страница 11: ... again WHAT YOU DO WHAT YOU HEAR Connect call using OnStar Personal Calling Press TALK MUTE button Mutes call First digit to send please Say first number Repeats number or tone Say second number Repeats number or tone Continue until done Say Dial OnStar sends the numbers requested then returns to the call Voicemail example WHAT YOU DO WHAT YOU HEAR Press OnStar Ready Say Call Nametag please Say Vo...

Страница 12: ...o customer care press 3 Press Talk button First digit to send please Say One One Say Dial OnStar sends tone System response to the number 1 Select Buttons Some vehicles are equipped with steering wheel Select buttons After invoking OnStar Personal Calling the up down select buttons scroll through the OnStar nametags previously set up with the Store command To differentiate pound and star from othe...

Страница 13: ...hicles that have programmable steering wheel controls Contacting OnStar Contacting OnStar for Services Press or Talking to an OnStar Advisor is accomplished with a single touch and is thereafter hands free Simply press the blue OnStar button or the Emergency button A small microphone picks up your voice and the OnStar Advisor talks to you through your stereo speakers In addition to using the three...

Страница 14: ...need your PIN to access some of the OnStar services If for example you re locked out of your vehicle or it has been stolen an Advisor will ask for your PIN in order to provide assistance Changing your OnStar PIN is easy Call the OnStar Call Center and provide the Advisor with your current number and he or she will assist you in setting up a new number If you have forgotten your PIN just call the O...

Страница 15: ...o contact you to assess the nature of your emergency and then notify the necessary emergency services provider Emergency Services Should you require emergency assistance press the OnStar Emergency button and we will contact a nearby emergency services provider with your location and your request for help One of these plans is normally included for a specific duration with each vehicle at time of p...

Страница 16: ...in locating your vehicle AccidentAssist AccidentAssist provides step by step guidance about what to do in case of an accident Working with leading insurance companies we have developed a best practices list to assist you through most accident situations OnStar AccidentAssist can make the process of completing a police report and or insurance claim less stressful Remote Door Unlock Vehicle Alert If...

Страница 17: ...ep Directions Connections Plan This plan features driving directions and hotel and restaurant reservations through your OnStar Advisor and names phone numbers and addresses for mil lions of businesses All of the services provided in the Safe Sound Plan are also included in this plan Driving Directions With OnStar Driving Directions an Advisor can help you find your way no matter how far off course...

Страница 18: ...st ask to have the business phone number downloaded to your vehicle Once the number is loaded and your OnStar call is finished just press the white dot button and say Number Recall The OnStar system automatically dials the number that was downloaded Our Advisors can even assist you with hotel and restaurant reservations Luxury Leisure Plan This plan features all of the Directions Connections Plan ...

Страница 19: ...here are no additional long distance or roaming charges We recommend that you contact us while the vehicle is stationary Your credit card information is secure and protected and used only for unit replenishment or other OnStar services Personal Calling Universal Commands Help The system will provide a list of available commands Clear When you are entering digits this command will erase the last di...

Страница 20: ...n finished Dialing your call say Dial again will be connected On some vehicles the number will appear in the Driver Information Center or on the radio display 1 2 3 4 1 2 3 4 If you get a PARDON response as soon as you begin saying the number this means you spoke too quickly after the PHONE NUMBER TO DIAL PLEASE response Just repeat the entire number again If you gave the entire number to dial and...

Страница 21: ...t say CLEAR and the last number will be erased Try saying the number again If you get a PARDON response no digit was recorded by the system just try again Refer to the section in this guide on Voice Commands for more tips If you have trouble getting numbers correctly into the system store up to 20 frequently called numbers using the Nametag feature directory so the system will remember them After ...

Страница 22: ... numbers These numbers can then be dialed by simply saying Call then saying the nametag Tips for Creating Nametags Short nametags that are similar may be easily confused by the system You may get better recognition of your nametags if you make them longer for example George Washington no pause instead of George only The best way to store a nametag is when it is quiet inside the vehicle The vehicle...

Страница 23: ...und OK Say Yes Storing new or No to try again Nametag To store a Nametag using Digit Store Similar to Digit Dial where you enter numbers one at a time WHAT YOU DO WHAT YOU HEAR Press OnStar Ready Say Digit Store First digit to store please Say the number to be OnStar will confirm each dialed one digit at a time digit by repeating it back to you When finished say Storing Nametag Store please Say ne...

Страница 24: ...Advisor can download a phone number from the OnStar database to your personal calling system You can dial it at a later time using OnStar Personal Calling WHAT YOU DO WHAT YOU HEAR Press OnStar Ready Say Number Recall Connecting to OnStar Number Recall Verify Remaining Units Minutes OnStar keeps track of the amount of calling time you have purchased and used in units The number of total remaining ...

Страница 25: ...enishment If you run out of units during a call your call will be terminated and you will be connected to OnStar to replenish minutes Voice Feedback SettingTone or Voice Response When using OnStar Personal Calling the system responds verbally to confirm the command or number you intended For example when you are entering a number OnStar repeats the number back to you You can change the system to r...

Страница 26: ...f your system With security code set to on the system will respond with Security code ON to any personal call including 911 or an OnStar Virtual Advisor request With security code ON only calls from the OnStar Call Center will be presented Before calls can be made or received you must turn security code OFF WHAT YOU DO WHAT YOU HEAR Press OnStar Ready Say Security Enter first digit of code please ...

Страница 27: ...Ready and listens for the user s command The user can speak commands to control the hands free wireless phone Performance of Speech Recognition The OnStar speech recognition systems use speech technology that is designed to understand a wide range of speakers of American English However the technology does not work equally well across all regional and ethnic accents The OnStar voice recognition sy...

Страница 28: ... short pause This response normally happens if you say a command before the system is ready for it or if there is substantial background noise GeneralTips for Better Speech Recognition Noise Noise may confuse the speech recognition system You usually get better performance from the system in quieter conditions The air conditioner heater fan creates noise Turn it down or off for better speech syste...

Страница 29: ...eak If the system does not hear a response it will prompt you again or cancel the transaction If you begin to speak too soon it will tell you Slower please Try pausing for a half second before speaking How to speak Speak forcefully and clearly The noisier the environment the louder you need to speak If you are in the driver s seat speak facing the front of the car If you are a passenger speak faci...

Страница 30: ...ersonal Calling system listens for only one word at a time There are some exceptions two word phrases that are spoken and understood as a single word e g Virtual Advisor Voice Feedback and my number Numbers When inputting a phone number the Personal Calling system listens for a continuous string of digits It can recognize seven ten and eleven digit numbers as well as the number 911 When inputting ...

Страница 31: ...digits the system may think that you have finished saying the entire number The system does not recognize the words hundred or thousand Instead you must say each digit For example a number start ing with 1 800 is pronounced one eight zero zero The system often works better when the digits are combined smoothly into a single phrase Try saying the entire phone number more rap idly If problems contin...

Страница 32: ...his example redial may be recog nized better if the first syllable is emphasized and slightly lengthened Avoid clipping short words and syllables Instead try lengthening the short words and syllables and slow down your overall speech rate a little You can also try lengthening different syllables of the word Try speaking louder When there is a lot of back ground noise the system has more trouble he...

Страница 33: ...Page 31 Voice Commands Speech Recognition ...

Страница 34: ...tains the latest information at the time it was printed We reserve the right to make changes to the products and services without prior notification In order to provide you with excellent service any call to the OnStar Call Center may be monitored or recorded GPS Issues Global Positioning System Vehicle positioning information is normally relayed to the OnStar Call Center when the OnStar button is...

Страница 35: ...nStar Advisor may depend on you to provide verbal information regarding your vehicle s location if such an obstruction of the satellites occurs Communications Issues Privacy Users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured Third parties may unlawfully intercept or access transmissions and private communic...

Страница 36: ...Once volume has reached the maximum limit additional callers are denied access If this situation occurs when an OnStar request for services is made the OnStar system will automatically redial a few times for an OnStar request for services or indefinitely for an Emergency button press Phone Operation at Temperature Extremes In rare conditions the OnStar system may be exposed to extreme temperatures...

Страница 37: ...battery is discharged or disconnected Potentially Inoperative if Vehicle Is in an Accident If your vehicle is in an accident some components could be damaged or disconnected potentially rendering OnStar inoperative Add On Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle Do not add any electrical equipment e g two way mobile radio CB radio etc to ...

Страница 38: ...Star call our OnStar Customer Care team at 1 888 466 7827 Some OnStar Services Disabled After 48 Hours OnStar is powered by your vehicle s battery In order to preserve the battery for starting the vehicle OnStar cannot perform door unlocks alerts or vehicle theft location after the vehicle has been off continuously for 48 hours Personal Calling Existing OnStar Subscriber Service Agreement and prep...

Страница 39: ... subscriber privacy very seriously We never provide your personal information to another company or person unless you authorize it or we are required to by the legal process or in such cases where you have provided it for billing purposes Having credit card information on file with OnStar is a real advantage and helps you avoid repeating personal information over a cellular connection Your trust i...

Страница 40: ...ditional years or upgraded your OnStar service when you dispose of the vehicle you have two choices 1 You may transfer the remaining service to the new owner of the vehicle or 2 you may transfer the service to your new OnStar equipped vehicle or another vehicle on your OnStar account OnStar Subscription Information To renew your service or upgrade your plan just push the OnStar button or call the ...

Страница 41: ...Agreement Subscriber Service 32 Air Bag Deployment Notification 13 Alert Low Minutes Remaining OPC 22 Answering a Phone Call 20 Assistance Roadside 14 ATM Locations Convenience Services 16 Automatic Notification of Air Bag Deployment 13 Automatic Redial 19 Battery Vehicle 35 Billing Inquiries 12 Breakdown Vehicle 14 Busy Cellular System 34 Buttons OnStar 5 Call Center OnStar 4 Calling out on Phone...

Страница 42: ...g a Stored Number 19 Dialing Last Number Dialed 19 Directions and Connections Plan 15 Directory of Stored Numbers 22 Door Unlock 14 Driving Directions 15 DTMF Tone Generation 8 Electrical Equipment Add on 35 Emergency Button 5 Emergency Services 13 End Button Steering Wheel Control 11 Ending a Call 20 Error Messages 26 French OnStar Responses i Fuel Station Locations Convenience Services 16 Gettin...

Страница 43: ...s 16 Interference Radio Frequency RF 35 Internet 24 Introduction OnStar 4 Light Onstar panel 6 Limitations Calling Out 33 List of Stored Numbers 22 Locking OnStar Personal Calling 24 Luxury and Leisure Plan 16 Make a Call 18 Map Route Support 15 Memory Storing a Phone Number 21 Memory Calling a Saved Number 19 Memory Clearing a Location 22 Memory Directory stored numbers 22 Minutes Replenishment 2...

Страница 44: ... 13 OnStar Warranty 37 Pardon Response 26 Personal Calling 17 Phone Number Retrieval 24 PIN Personal Identification Number 12 Placing a Call 17 Placing a Call Using SWC 8 Playback Advisor 6 Points of Interest 16 Power Issues Vehicle 35 Privacy 33 37 Radio Frequency Interference RFI 35 Receiving a Call 20 Recording Calls 6 32 Redial Last Number 19 Remote Diagnostics 15 Remote Door Unlock 14 Renew O...

Страница 45: ...y Changing Your OPC Code 24 Sending Tones SWC 8 Service Providers 32 Sign Up for OnStar i Sign Up for OnStar Personal Calling i 17 Slower Please Response 26 Speaker Volume 6 Speech Recognition 25 Status Light 6 Steering Wheel Controls SWC 7 Stolen Vehicle Tracking 14 Stores Shopping Convenience Services 16 Storing Phone Numbers 21 Storing Route Directions playback 6 Subscriber Agreement 32 Subscri...

Страница 46: ...4 Transferring OnStar Subscription 38 Trip Route Driving Directions 15 Units Adding Personal Calling 23 Unlock Remote Door 14 Upgrade Service Plan 13 Vehicle and Power Issues 35 Verify Minutes Remaining 22 Voice Activated Keypad 8 Voice Commands 25 Voice Feedback 23 Voicemail Systems 8 Voice or Tone Response 23 Voice Recognition 25 Volume Control 6 Warranty OnStar 37 When to Speak voice recognitio...

Страница 47: ...Page 45 ...

Страница 48: ... 2003 OnStar Corporation All rights reserved OnStar and the OnStar emblem are registered trademarks of OnStar Corporation Gen 6 OnStar601 Part 166 00 P 271 ...

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