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OnStar
Automatic Notification
A priority signal will be sent to the OnStar Call Center
with your exact location if your air bag deploys.
(Vehicle electrical system and cellular service must
be operable.)
Contacting OnStar Customer Care or
Billing/Financial
You can contact these OnStar Departments by calling
1-888-4-ONSTAR (1-888-466-7827).
Your OnStar
Personal Identification
Numbers (PIN)
When you signed up with OnStar, you were asked to
provide a Personal Identification Number (PIN). You’ll
need your PIN to access some of the OnStar services.
If, for example, you’re locked out of your vehicle or it
has been stolen, an Advisor will ask for your PIN in
order to provide assistance.
Changing your OnStar PIN is easy. Call the OnStar
Call Center and provide the Advisor with your current
number, and he or she will assist you in setting up a
new number. If you have forgotten your PIN, just call
the OnStar Call Center. For security reasons, we will
send your PIN to you in the mail.
Your OnStar Personal Calling PIN
In addition to your OnStar PIN, you have another
four-digit security code that is used to secure OnStar
Personal Calling and OnStar Virtual Advisor from
unauthorized use. (See page 24.)
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