Troubleshooting
55
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Bluetooth connection can not be built
• When building a Bluetooth connection between this unit
and your Bluetooth-enabled device for the first time,
if the connection fails, select "7.Hardware Setup" - "
Bluetooth", execute "Clear" in "Pairing Information", turn
off and then on again your Bluetooth-enabled device to
clear the device name, and build the connection again.
• If there is a metallic object near the unit, Bluetooth
connection may not be possible as the metal can effect
on the radio wave.
• If the wireless LAN and Bluetooth connections are
used at the same time, try to connect the ETHERNET
port and router with the Ethernet cable after selecting
"7.Hardware Setup" - "Network" and changing "Wi-Fi" to
"Off (Wired)" for a better connection.
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The Bluetooth Auto Reconnect function does not
work
• This function may not work depending on your
Bluetooth-enabled device.
In this case, play on your Bluetooth-enabled device after
pairing with this unit.
NET/USB Function
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Can not access the network server
• When NET is blinking, the AV receiver is not properly
connected to the home network.
• Make sure your network server has been started up.
• Make sure your network server is properly connected to
the home network.
• Make sure your network server is correctly set.
• Make sure that the router LAN side port is properly
connected to the AV receiver.
• Make sure that the correct IP address is allocated in
"7.Hardware Setup" - "Network".
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Playback stops while listening to music files on the
network server
• Make sure the network server is compatible with this
unit.
• When the PC is serving as the network server, try
quitting any application software other than the server
software (Windows Media Player 12 etc.).
• If the PC is downloading or copying large files, the
playback may be interrupted.
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Can not access the Internet radio
• Certain network service or contents available through
the unit may not be accessible in case the service
provider terminates its service.
• If a specific radio station is unavailable for listening,
make sure the registered URL is correct, or whether the
format distributed from the radio station is supported by
the AV receiver.
• When NET is blinking, the AV receiver is not properly
connected to the home network.
• Make sure that your modem and router are properly
connected, and make sure they are both turned on.
• Make sure that connecting to Internet from other
components is possible. If connecting is not possible,
turn off all components connected to the network, wait
for a while, and then turn on the components again.
• Make sure that the router LAN side port is properly
connected to the AV receiver.
• Make sure that the correct IP address is allocated in
"7.Hardware Setup" - "Network".
• Depending on ISP, setting the proxy server is necessary.
• Make sure that the used router and/or modem is
supported by your ISP.
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Can not connect to the AV receiver from a Web
browser
• Make sure that the IP address of the AV receiver is
correctly input to the Internet browser.
• When DHCP is used for allocating the IP address, the IP
address of this AV receiver may have been changed.
• Make sure that both AV receiver and PC are properly
connected to the network.
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USB storage device is not displayed
• Make sure that USB storage device and USB cable are
securely plugged to the USB port of this AV receiver.
• Remove the USB storage device from the AV receiver
once, and then try re-connecting.
• Performance of the hard disk that receives power from
the USB port of the unit is not guaranteed.
• Depending on the type of format, the playback may not
be performed normally. Check the type of the file formats
that is supported.
• USB storage device with security functions may not be
played.
Others
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Power consumption in standby mode
• In the following cases, the power consumption in
standby mode may reach up to a maximum of 5 W:
– When "Network Standby" in "7.Hardware Setup" -
"Network" is set to "On".
– When "HDMI CEC (RIHD)" is set to "On". (Depending
on the TV status, the AV receiver will enter normal
standby mode.)
– The "HDMI Through" setting is set to other than "Off".
– When "Wakeup via Bluetooth" in "7.Hardware Setup"
- "Bluetooth" is set to "On".
• The power consumption in standby mode may be larger
than the value above while the MHL (Mobile High-
definition Link) enabled mobile device connected to the
AUX INPUT HDMI/MHL jack is being charged.
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The sound changes when I connect my headphones
• When a listening mode other than Direct, Pure Audio
(European, Australian and Asian models), or Mono is
selected, connecting a headphone automatically selects
Stereo.
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The display does not work
• The display is turned off when the Pure Audio
(European, Australian and Asian models) listening mode
is selected.
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How do I change the language of a multiplex source
• Select "Main" or "Sub" for "Multiplex Input Channel" in
"3.Audio Adjust" - "Multiplex/Mono".
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The RI functions do not work
• To use RI, you must make an RI connection and an
analog audio (RCA) connection between the component
and AV receiver, even if they are connected digitally.
• While Zone 2 is selected, the RI functions do not work.
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The functions System On/Auto Power On and Direct
Change do not work for components connected via RI
• These functions do not work when Zone 2 is turned on.
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When performing Automatic Speaker Setup, the
measurement fails and the message "Ambient noise is
too high." is displayed.
• This can be caused by a malfunction in your speaker
unit. Check if the unit produces normal sounds.
