Customer Helpline: 1300 886 649 (AU) | 0800 836 761 (NZ)
18
FAQs
Problems
Solutions
Can not turn on the
player
• Check the battery capacity.
• Check if the firmware is damaged.
The player freezes
• Push the power switch to reset the player.
Can not playback files
• Check the battery capacity.
• Make sure the volume is not at the status of
0, and the connection of the earphone has no
problem.
• Make sure the cleanness of the earphone.
• Damaged MP3 may cause different degree of
noises; it may even not be able to play music.
Make sure the file is integrated.
• Try to format the disc.
Can not download music
files normally
• Check if the USB cable is broken, and it is
connected with the player correctly.
• Check the drive program is installed properly.
• Check if there is enough memory.
Can not record
• Check if there is enough memory capacity.
• Check the battery capacity.
The letters distorted
• Make sure you selected the correct language.
The computer prompts
can’t download 700MB
• The “Removable disc” was set as FAT. Format
the “Removable disc” by FAT32 and download
the files again.
