Troubleshooting
Error Codes
Error Code
Definition
Cause
Possible Solution
Error 1
Motor is not turning
Motor has overheated
Unplug and let stand
for at least 1 hour at
room temperature, then
attempt to restart.
Something is physically preventing
the motor from turning
Remove generator probe
and attemot to run the
motor.
Check that the generator
probe (removed from the
motor) spins freely
Check for foreign objects
inside the generator
probe port.
Error 2
Motor has failed to reach
the desired speed, or is
drawing too much power
to reach speed desired.
Generator probe is too large
for the speed desired or the
sample is too large/viscous to be
processed.
Reduce desired speed
Reduce the generator
probe size
Reduce the viscosity
of the sample being
processed
