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Appendix C: Troubleshooting and Help
Symptom:
My XW-ED/XW-ED-PRO shows “OPEN” or “NaN” on the ZW-REC webpage.
Solutions:
•
Check that the probe is connected properly, and the input connector is wired correctly.
•
If using thermocouple short pins 2 and 3 together for Channel 0 and Pins 1 and 4 together for channel 1. If
the unit displays room temperature check your thermocouple for breaks.
Symptom:
All my transmitters are missing after power cycling the ZW-REC.
Solution:
On the ZW-REC System page make sure the “Enable Energy Scan at Startup” box is not checked. If
transmitters are set for long sleep times they will show up after they transmit next.
Symptom:
Blue Light blinks on and off rapidly. XW-ED does not show up on the ZW-REC webpage.
Solution:
Use Omega Sync to check that NID is the same as the ZW-REC and that the DID is not used by another device.
Symptom:
Blue Light is on solid and reset button is not working.
Solution:
Remove power, Batteries and Coin Cell from unit. Wait 5 seconds before applying power again.
Symptom:
My transmitters sometimes appear as “Lost” on the ZW-REC webpage.
Solutions:
•
Try to reposition your receiver or transmitter away from other wireless devices, microwaves, motors, and
other potential sources of interference. Make sure the antennas for all devices are pointed upwards.
•
Try using a different RF channel that does not overlap with existing WiFi channels being used. All transmitters
must be power cycled after changing the RF Channel. (See ZW-REC User’s Manual).
