
Customer Assistance
Reference Notes:
Before calling for assistance . . .
•
Refer to the portions of this manual relevant to your situation, especially the troubleshooting
material
.
•
Refer to Appendix B,
API Commands
, if you are creating your own programs. The appendix lists
command functions in alpha-numerical order and includes error code definitions.
To report problems and receive support, call your service representative. When you call, please have the
following information available:
•
Hardware model numbers
•
Contents of your CONFIG.SYS, AUTOEXEC.BAT, and SYSTEM.INI files
•
Software version numbers for Personal DaqView, DOS and Windows
•
Type of computer and features
All equipment returned to the factory must be accompanied by an RMA# (Return Merchandise
Authorization number). Use original shipping containers or equivalent to prevent shipping damage.
In addition to inclusion of the above information, please include:
•
The name and phone number of an individual who can discuss the problems encountered
•
Your shipping instructions
•
A copy of troubleshooting notes and comments on tests performed and all problem-related
conditions.
Personal Daq User’s Manual
878495
Troubleshooting & Customer Assistance 7-5
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