51
Service Guide: Fiery® ES IC-420
Troubleshooting
Printing (continued)
Color quality is not
consistent
Problem with the printer
Test the printer and service, if necessary (see the service
documentation that accompanies the printer).
File or application problem
1 Print a different color test page from another application.
2 If the quality of the test page is good, there may be a file or
application problem.
Out of calibration or calibration
information/curves on the active
partition are corrupted
1 If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default
measurements:
In Command WorkStation >
Device Center
>
General
>
Tools
, click
Manage
.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click
View Measurements.
Click
Reset
to Default Measurements, and then click
Yes
to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2 If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the Fiery ES.
For details, see
Color Printing
, which is part of the user
documentation set.
3 If the problem persists after recalibration, the calibration
information on the hard disk drive may be corrupt. Reinstall
system software.
4 If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5 If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Symptom
Possible cause
Suggested action
Y119660-9
Service Guide