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Cannot receive faxes

8-4

d-Color MF 752/652

8.2

Cannot receive faxes

Description of problem

Check points

Remedy

Cannot receive faxes.

Is the power turned on?

Check the

Main Power Switch

of this machine.
If a hub is used, also check the
hub power.

Has the machine been placed in
the ErP Auto Power Off mode?

If the machine is placed into the
ErP Auto Power Off mode, it can-
not receive any jobs. Press the

Power

key to release the ErP

Auto Power Off mode.
For the ErP Auto Power Off
mode, refer to [User's Guide:
Control Panel].

Is the Receive Mode set to Man-
ual RX?

When [Receive Mode] is set to
[Manual RX], receive faxes man-
ually.

Is the modular cable connected
correctly?

Is the modular cable connected?
Check the modular cable con-
nection and, if unplugged, plug it
in securely.

Is [Closed Network RX] enabled?

If [Closed Network RX] is ena-
bled, the machine accepts faxes
sent from specific recipients. For
details, contact your administra-
tor.

Has a wrong SUB been sent in F-
code from the sender side?

If a wrong sub-address is re-
ceived with the Confidential or
Relay User Box set, a communi-
cation error may occur, causing
failed reception. Check the send-
er side to see if the sub-address
is set.

No printout produced.

Is PC-Fax RX enabled?

Check the User Box used by the
PC-Fax RX function to save data.

Is TSI Distribution enabled?

Check the User Box used by the
TSI Distribution function to save
data.

Is Memory RX enabled?

If Memory RX is enabled, print
the fax from the [Memory RX]
User Box.
For details on Memory RX, refer
to [User's Guide: Box Opera-
tions].

Is paper in the machine?

If no paper is loaded, the paper
supply icon blinks and the ma-
chine stores received faxes in the
memory. Add paper.

Is paper jammed in the machine?

If a paper jam is occurring, the
machine stores received faxes in
the memory. Clear the jammed
paper.

Is the machine out of toner?

No fax can be received if the ton-
er is exhausted. Replace the

Toner Cartridge

For details on how to replace the

Toner Cartridge

, refer to [User's

Guide: Maintenance].

Содержание d-COLOR MF652

Страница 1: ...Code 572404 d COLOR MF652 d COLOR MF752 Risoluzione dei problemi Troubleshooting Fehlerbehebung D pannage Resoluci n de problemas...

Страница 2: ...which could compromise the conformity attested to above as well as the characteristics of the product incorrect electrical power supply incorrect installation incorrect or improper use or use not in...

Страница 3: ...Finisher FS 535 1 17 1 14 When a staple jam is occurring on the Saddle Stitcher SD 512 1 18 2 Main Messages and Remedies 2 1 When a message appears to replace consumables or carry out cleaning 2 3 2 2...

Страница 4: ...nnot Save in a User Box 10 1 Cannot save in a User Box 10 3 10 2 Main messages and remedies 10 4 10 3 Deleting files from a User Box 10 5 11 Network Error Codes 11 1 About network error codes 11 3 11...

Страница 5: ...1 When a Paper Staple Jam Is Occurring...

Страница 6: ......

Страница 7: ...inking number enclosed in a circle represents the section where a paper staple jam is occurring Tap Start Guidance and follow the guidance instructions to remove jammed paper If the jam is not complet...

Страница 8: ...handling a paper jam on the Finisher FS 535 refer to page 1 10 For information about handling a paper jam on the Z Folding Unit ZU 606 refer to page 1 12 For information about handling a paper jam on...

Страница 9: ...g in the ADF 1 1 3 When a paper jam is occurring in the ADF The following illustrations show how to fix a paper jam occurring in the ADF NOTICE When closing the Opening and Closing Guide press the Han...

Страница 10: ...touch any parts except for the specified knob and dial In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical as...

Страница 11: ...ions show how to fix a paper jam occurring in the paper tray Tips The figure above shows the optional Large Capacity Unit LU 301 installed NOTICE When closing the Top Right Door press around the cente...

Страница 12: ...s show how to fix a paper jam occurring on the Finisher FS 534 Sections inside the finisher prone to paper jams vary depending on the settings for Finishing Tips The figure above shows the optional Fi...

Страница 13: ...FS 534 1 Tips The figure above shows the optional Finisher FS 534 equipped with Saddle Stitcher SD 511 and Punch Kit PK 520 NOTICE When moving the Saddle Stitcher be sure to only hold the handle Othe...

Страница 14: ...urring on the Finisher FS 535 Sections inside the finisher prone to paper jams vary depending on the settings for Finishing Tips The figure above shows the optional Finisher FS 535 equipped with Saddl...

Страница 15: ...o paper jams vary depending on the settings for Finishing Tips The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 and Punch Kit PK 521 NOTICE When moving the Sadd...

Страница 16: ...owing illustrations show how to fix a paper jam occurring on the Z Folding Unit ZU 606 Tips The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 Punch Kit PK 521 an...

Страница 17: ...PI 505 The following illustrations show how to fix a paper jam occurring on the Post Inserter PI 505 Tips The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 Punch...

Страница 18: ...10 When a paper jam is occurring on the Job Separator JS 602 The following illustrations show how to fix a paper jam occurring on the Job Separator JS 602 Tips The figure above shows the optional Fini...

Страница 19: ...ccurring on the Finisher FS 534 The following illustrations show how to fix a staple jam occurring on the Finisher FS 534 Tips The figure above shows the optional Finisher FS 534 equipped with Saddle...

Страница 20: ...The following illustrations show how to fix a staple jam occurring on the Saddle Stitcher SD 511 Tips The figure above shows the optional Finisher FS 534 equipped with Saddle Stitcher SD 511 and Punch...

Страница 21: ...ccurring on the Finisher FS 535 The following illustrations show how to fix a staple jam occurring on the Finisher FS 535 Tips The figure above shows the optional Finisher FS 535 equipped with Saddle...

Страница 22: ...The following illustrations show how to fix a staple jam occurring on the Saddle Stitcher SD 512 Tips The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 and Punch...

Страница 23: ...2 Main Messages and Remedies...

Страница 24: ......

Страница 25: ...age recommending that parts be replaced indicates that certain consumables are running out Al though you can still continue to print for a while after the message is displayed it is advisable to promp...

Страница 26: ...ck the following items Check for any pieces of paper left in the back of the section indicated on the Touch Panel If the paper cannot be easily removed do not continue instead contact your service rep...

Страница 27: ...your service representative with the power plug disconnected from the power outlet In normal circumstances the phone number and fax number for your service representative appear in the center of the s...

Страница 28: ...tion Image stabilization is performed while a large number of copies are being output or the temperature or hu midity inside the machine has changed Upon completion of image stabilization printing is...

Страница 29: ...3 When Printing Quality Has Deteriorated...

Страница 30: ......

Страница 31: ...appear on a print image If this occurs clean the Electrostatic Charger Wire according to the following procedure 1 Open the Lower Front Door of the machine 2 Carefully pull out the Charger Cleaner to...

Страница 32: ...g the Print Head Glass Printing quality deteriorates if the Print Head Glass is dirty If this occurs clean the Print Head Glass ac cording to the following procedure 1 Pull out Tray 2 2 Remove the Pri...

Страница 33: ...lowly insert the Printhead Cleaner all the way to the back end of the Print Head Glass and then slowly pull it out Repeat this operation approximately three times for all the Print Head Glass sections...

Страница 34: ...Cleaning the Print Head Glass 3 3 6 d Color MF 752 652 3 2...

Страница 35: ...4 When the Machine Cannot Be Powered On...

Страница 36: ......

Страница 37: ...nd the Power key for the status Check whether the Power Plug of this machine is firmly plugged into the power outlet Also check that the breaker has not tripped Check to see that the Main Power Switch...

Страница 38: ...4 4 4 d Color MF 752 652...

Страница 39: ...5 When the Touch Panel Is Not Visible...

Страница 40: ......

Страница 41: ...adjust the contrast for the Touch Panel Touch the Touch Panel In Power Save Low Power Sleep mode this machine returns from Power Save mode when the Touch Panel is touched or a key on the Control Pane...

Страница 42: ...5 5 4 d Color MF 752 652 Check to see that the Main Power Switch and the Power key are turned ON In case the Touch Panel does not appear even after checking it contact your service representative...

Страница 43: ...6 Cannot Print...

Страница 44: ......

Страница 45: ...able com puter memory Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the print er driver In t...

Страница 46: ...le from a User Box refer to page 6 10 Did you specify Secure Print when executing the print job Check if the target job is saved under Secure Print If it is saved under Secure Print print the file fro...

Страница 47: ...the password rules Does the encryption passphrase match between the printer driver and the machine Specify the same encryption passphrase for this machine and the printer driver For the encryption pas...

Страница 48: ...ctly Check the watermark settings For information on how to con figure the watermark setting re fer to User s Guide Print Operations Is the watermark density set too low Check the watermark density se...

Страница 49: ...k the orientation of the pa per in the paper tray The punch position is not as ex pected Is the stapling position or original orientation appropriate Check the punching position in the printer driver...

Страница 50: ...Cause Remedy Server connection error 1 The network cable is not con nected correctly 2 Under Administrator Set tings Network Settings are not set correctly 1 Make sure that the network cable is corre...

Страница 51: ...ntrol Panel is displayed in Classic View double click Printers and Faxes In Windows Vista Server 2008 open the Start menu then click Control Panel Hardware and Sound Printers When Control Panel is dis...

Страница 52: ...6 10 d Color MF 752 652 6 4 6 4 Printing a file from a User Box 1 Tap User Box on the main menu 2 Select the desired User Box then tap Open 3 Select the target file then tap Print 4 Change print sett...

Страница 53: ...ntrol Panel Printers and Other Hardware Printers and Faxes When Control Panel is displayed in Classic View double click Printers and Faxes In Windows Vista Server 2008 open the Start menu then click C...

Страница 54: ...When Control Panel is displayed in Classic View double click Printers and Faxes In Windows Vista Server 2008 open the Start menu then click Control Panel Hardware and Sound Printers When Control Panel...

Страница 55: ...p Utility then select Administrator Settings 2 Enter the password then tap OK 3 Select User Authentication Account Track User Authentication Settings User Registration 4 Tap to select 000 Public and a...

Страница 56: ...Permitting printing by public users 6 6 14 d Color MF 752 652 6 7...

Страница 57: ...7 Cannot Perform Network Fax Network Scan...

Страница 58: ......

Страница 59: ...rrect E mail address set for this machine Check the E mail address of the machine and configure it For information on how to con figure the E mail address setting refer to User s Guide Network Fax Ope...

Страница 60: ...ating soft ware earlier than Mac OS X 10 3x use the NTLMv1 authenti cation To a destination PC run ning operating system later than Mac OS X 10 4x send data using the NTLMv2 authentication Have you sp...

Страница 61: ...d If Memory RX is enabled print the fax from the Memory RX User Box For details on Memory RX refer to User s Guide Box Opera tions Is paper in the machine If the paper supply icon is blink ing in the...

Страница 62: ...for the ma chine Ask the network administrator to ensure that the network is running successfully N11 Connec tion error Connec tion refused OFF Reception refused Check the state of the recipient N12...

Страница 63: ...verflow Memory full OFF Memory is full Check that there are no other jobs being processed Reduce the number of pages to be sent or reduce the scanning resolution to re send the fax N30 Sequence error...

Страница 64: ...es later after an incoming call was connected this error occurs Ask the sender to resend the fax N51 Decoding Original too long error Ask the sender to shorten the length of original to be sent before...

Страница 65: ...ssword then tap OK 3 Select One Touch User Box Registration One Touch User Box Registration List 4 Select items to print from the address registration list 5 Set the starting number of addresses to pr...

Страница 66: ...Printing a destination list 7 7 10 d Color MF 752 652 7 3...

Страница 67: ...8 Cannot Use the Fax Function...

Страница 68: ......

Страница 69: ...g method setting refer to page 8 8 Also is the correct telephone line specified in Select Line Check that the line registered in the address book and the line set at the time of fax transmission are c...

Страница 70: ...ls contact your administra tor Has a wrong SUB been sent in F code from the sender side If a wrong sub address is re ceived with the Confidential or Relay User Box set a communi cation error may occur...

Страница 71: ...Check that the fax number registered with the recipient is correct T58 The document to be sent by polling is not registered in the sender s machine Ask the sender to set the document T60 Register the...

Страница 72: ...User Box or inform the recipient of the correct Confi dential User Box number R50 Check the line status R60 Check the line status R63 Check the line status R69 Check the line status R72 Ask the sende...

Страница 73: ...re that the network cable is correctly connected 2 Under Administrator Set tings check that Network Set tings are set correctly Cannot select address for TX Exceeded the maximum number of addresses al...

Страница 74: ...5 Setting Dialing Method 1 Tap Utility then select Administrator Settings 2 Enter the password then tap OK 3 Select Fax Settings Line Parameter Setting 4 Select Dialing Method and enable settings that...

Страница 75: ...ing Check Dest Send 1 Tap Utility then select One Touch User Box Registration 2 Select Create One Touch Destination Address Book Public Fax 3 Select the target one touch destination then tap New 4 Tap...

Страница 76: ...or MF 752 652 8 7 8 7 Setting the number of RX call rings 1 Tap Utility then select Administrator Settings 2 Enter the password then tap OK 3 Select Fax Settings Line Parameter Setting 4 Select Number...

Страница 77: ...9 Cannot Copy...

Страница 78: ......

Страница 79: ...s pressed closely against the Original Glass The image is partially obscured or blurry Is the paper damp Replace with new dry paper Was the original not pressed close enough against the Origi nal Glas...

Страница 80: ...o Select a paper size that is the same size as the original Otherwise tap Zoom on the copy main screen to select Au to and perform enlarged copy ing at a zoom ratio matching the paper Is the size or o...

Страница 81: ...e pa per tray turn it over and then load it again Is there a gap between the Lat eral Guide in the paper tray and the sides of the paper Slide the Lateral Guide in the paper tray against the sides of...

Страница 82: ...Name and Pass word and then touch Login or press the ID key Account track settings have been configured You must enter your account name and correct password to perform copying Enter the account name...

Страница 83: ...functioned and is unable to make copies Inform your service representa tive of the malfunction code dis played on the screen Clean the slit scan glass locat ed to the far left of the ADF with a dry cl...

Страница 84: ...Main messages and remedies 9 9 8 d Color MF 752 652 9 2...

Страница 85: ...10 Cannot Save in a User Box...

Страница 86: ......

Страница 87: ...r information on how to con figure the network settings refer to User s Guide Box Opera tions Is the User Box full If the User Box is full remove un necessary files then carry out the saving operation...

Страница 88: ...cessary data then try saving the data again The number of registered boxes has reached the maximum limit No additional boxes can be cre ated The number of User Box that can be registered has reached t...

Страница 89: ...2 652 10 5 10 3 Deleting files from a User Box 10 10 3 Deleting files from a User Box 1 Tap User Box on the main menu 2 Select the desired User Box then tap Open 3 Select files to delete then tap Dele...

Страница 90: ...Deleting files from a User Box 10 10 6 d Color MF 752 652 10 3...

Страница 91: ...11 Network Error Codes...

Страница 92: ......

Страница 93: ...codes 11 11 Network Error Codes 11 1 About network error codes They refer to codes displayed when an error occurs in the network You can check the action to take as well as a description of the error...

Страница 94: ...twork error codes 11 11 4 d Color MF 752 652 11 2 11 2 Displaying network error codes Use Web Connection to configure so that network error codes are displayed For details refer to User s Guide Web Ma...

Страница 95: ...has expired EAP TLS EAP TTLS PEAP 20 CA verification error of the server certificate EAP TLS EAP TTLS PEAP 21 Server ID verification error of the server certificate EAP TLS EAP TTLS PEAP 22 The CA cer...

Страница 96: ...cate verification PKI function is in the excessive multi plex processing status EAP TLS EAP TTLS PEAP 35 Parameter error of the certificate EAP TLS EAP TTLS PEAP 36 Internal error of the certificate v...

Страница 97: ...ed To trust the certificate the certificate must be registered to the system 2241 The LDAP server certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server t...

Страница 98: ...mum capacity that can be retained 1MB 12261 The format of the ticket certificate is invalid 12263 Although the environment is configured to use the hard disk it is unable to perform verification becau...

Страница 99: ...or the validity period has not yet start ed 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected usage 2240 The certificate is not tru...

Страница 100: ...nected to the network The connection has been interrupted 70 The network connection is busy 4096 The host name is not specified The specified host name does not exist on the network 4097 The user name...

Страница 101: ...e size is too large 28 Insufficient memory of the device 32 The pipe is broken 42 The specified protocol is unavailable 51 Unable to reach the destination network 52 The connection aborted by the netw...

Страница 102: ...r error The requested E mail action is cancelled 553 SMTP server error The requested action is not accepted 554 An SMTP server error or an internal error when sending data The transaction failed 555 S...

Страница 103: ...016 Self certificate error The device certificate cannot be used in the S MIME function One possibility among others is that the type of encryption key is not RSA 3018 An invalid encryption algorithm...

Страница 104: ...ting in formation is unavailable 1031 The connection to the proxy server failed including connection time out 1098 Failed in chunk TX to SharePoint Server 1099 Another internal error occurred e g memo...

Страница 105: ...er backup browser is not found 4353 Unable to log in to the browser machine master browser backup browser 4354 The sub folder does not exist 4355 The request is not accepted due to an invalid call seq...

Страница 106: ...cate does not have the expected usage 12240 The certificate is not trusted To trust the certificate the certificate must be registered to the system 12241 The certificate has expired 12242 The CA serv...

Страница 107: ...from the proxy server 16 An internal error occurred 17 The process is cancelled because MIO_REQBODY_ERROR is specified by the device application 2236 The certificate has expired or the validity period...

Страница 108: ...t be registered to the system 2241 The certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for expiration of the cer tificate has timed out...

Страница 109: ...tion has been interrupted 70 NICFUM is busy 2236 The SSL certificate has expired 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected...

Страница 110: ...Error code list 11 11 20 d Color MF 752 652 11 3...

Страница 111: ...12 When the Bit Count Does Not Match between the Server and the Client...

Страница 112: ......

Страница 113: ...he print server assign the drive example C of the client computer which is shared in Step 1 as the network drive example z 3 Install the 32 bit operating system driver on the print server 4 Open the P...

Страница 114: ...12 12 4 d Color MF 752 652...

Страница 115: ...13 When a Message Appears to Replace Consumables or Carry Out Cleaning...

Страница 116: ......

Страница 117: ...r details on how to replace the Finisher FS 535 refer to User s Guide Maintenance For details on how to replace the Saddle Stitcher SD 512 refer to User s Guide Maintenance When the punch scrap box is...

Страница 118: ...e For details on the replacement procedure refer to User s Guide Maintenance When the Imaging Unit needs to be replaced When the replacement time has come for the Imaging Unit the following message ap...

Страница 119: ...full When the Waste Toner Box is full the following message appears at replacement by user Tap Start Guid ance then follow the displayed guidance to take an action d Reference For details on the repl...

Страница 120: ...13 13 6 d Color MF 752 652...

Страница 121: ...you need and the instructions for handling the waste correctly for example location and times of the waste collection centres etc b When you purchase a new device of ours give a used device similar t...

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