TROUBLESHOOTING
OKILAN 6020E PLUS INSTALLATION GUIDE
16
A
PPLE
T
ALK
T
ROUBLESHOOTING
If you cannot print from an AppleTalk for Macintosh
computer, you have checked the hardware and network as
described in the previous steps, then check the following:
• Make sure that you are running Phase 2 AppleTalk
and that you have selected the correct network
interface from the Network Control Panel on the
Macintosh.
• Verify that you have selected the correct AppleTalk
zone. The print server gets its zone information from
router broadcasts, and may not be in the zone you
expect and will not show up in the Chooser. In this
case, you may need to force the zone name with the
SET APPLETALK ZONE command.
• Verify that you have a PostScript printer, because
AppleTalk requires PostScript. If you have a printer
with automatic language switching, the printer may
need to be manually forced into PostScript mode via
the printer front panel.
W
INDOWS
T
ROUBLESHOOTING
If you are having trouble printing with Windows, check the
following (also refer to the TCP/IP Troubleshooting section):
• Make sure that you can ping the print server using
the DOS command PING ipaddress, where ipaddress
is the IP address of the print server. If you cannot
ping the print server, you will not be able to print.
• If you are getting distorted printouts, try printing
using the generic/text printer driver.
