OKILAN 6020E PLUS INSTALLATION GUIDE
TROUBLESHOOTING
15
I
NTERMITTENT
P
ROBLEMS
If the print server and the printer start up, but you intermittently
have problems printing, check the following:
• Excessive NetWare polling can be a big cause of intermittent
problems. Make sure that you have only enabled the
NetWare file servers that you need for printing (do a SHOW
NETWARE command from the print server console to see the
enabled file servers).
• If you can print small jobs OK but large graphics jobs are
distorted or incomplete, make sure that you have adequate
memory in your printer.
TCP/IP T
ROUBLESHOOTING
If you are using TCP/IP and cannot print to the print server, and you
have checked the hardware and network as described in the
previous steps, then check the following (it is always a good idea to
try creating a another print queue to eliminate the possibility of
setup errors):
• The problem may be the result of mismatched or duplicate IP
addresses. Verify that the IP address is correctly loaded into
the print server (via the self-test page or through the remote
console) and make sure that no other nodes on the network
have this address (DUPLICATE IP ADDRESSES ARE THE
BIGGEST CAUSE OF TCP/IP PRINTING PROBLEMS). If the
address is not correct, then check whether the loading
procedure was properly executed.
• Also verify that the host computer and the print server are
either on the same subnet (for example, if the print server
has a subnet mask of 255.255.255.0, the host must have the
same subnet mask) or that the router is properly configured
to pass data between the two devices.
• If the wrong IP address is loaded, check your network for file
servers that have DHCP, BOOTP, or rarp enabled, and make
sure that these file servers are not set up to load IP
addresses into the print server.
