TROUBLESHOOTING
OKILAN 6020E PLUS INSTALLATION GUIDE
14
4.
If the self-test prints but you cannot print or you get
distorted printouts, make sure that the printer is set
for the correct Page Description Language. Also,
verify that you have set up the drivers correctly on
the workstation.
C
HECKING
THE
NETWORK
CONNECTION
AND
CABLING
If the self-test page prints but you cannot print documents,
first check the network connection and cabling.
• If the appropriate lights are not on, there is probably
a bad 10baseT or 100baseTX cable, or the hub port is
bad. If possible, try a different cable and hub port,
or try connecting a different device to the cable.
• If you are using a hub, verify that the hub port is
good by trying the print server on a different port.
• If you have a bridge or router located between the
print server and the host computer, make sure that
the device is set up to allow the print server to send
and receive data from the host. For example, a
bridge can be set up to only allow certain types of
Ethernet addresses to pass through (a process
known as filtering); therefore, such a bridge must be
configured to allow print server addresses. Likewise,
a router can be set up to pass only certain protocols,
so be sure that the desired protocol can be passed
through to the print server. In the case of routers,
also make sure that the protocol is routable (LAT,
NetBEUI, and DLC/LLC are not routable).
• If the job exits in the queue but does not print,
ensure that you are not trying to print a text job to a
PostScript printer. If you have a printer that is
capable of automatic language switching, ensure that
the printer is not forced into PostScript mode.
• Make sure that you are not trying to perform an
illegal operation, such as attempting to print a legal-
size form when the printer only supports 8.5" x 11"
paper.
