Other Issues
- 155 -
Tr
oubleshooting
7
Horizontal lines and
spots appear
periodically.
If the interval of lines or spots is
about 94 mm (3.7 inches), the
image drum (the green tube) is
damaged or dirty.
Lightly wipe the image drum with
soft tissue paper.
Replace the image drum if it is
damaged.
P.163
If the interval of lines or spots is
about 40 mm (1.6 inches), foreign
materials may be present on the
image drum.
Open and close the top cover, and
print again.
-
The image drum has been exposed
to light.
Place the image drum back into
the machine and leave it for a few
hours. If it does not solve the
problem, replace the image drum.
P.163
The paper feed path is dirty.
Print a few test copies.
-
White area of paper is
lightly stained.
The paper contains static
electricity.
Use paper stored in proper
temperature and humidity
conditions.
P.31
The paper is too thick.
Use thinner paper.
-
The toner is low.
Replace the toner cartridge.
P.162
Periphery of letters is
smudged.
The LED heads are dirty.
Wipe the LED heads with soft
tissue paper.
P.167
The paper is unsuitable.
Use recommended paper.
-
The paper is moist.
Replace it with new paper.
P.32
The entire paper area is
lightly stained when
printing on envelopes or
coated paper.
The toner may be sticking to the
whole area of the envelope or
coated paper.
This is not a malfunction of the
machine.
Coated paper is not recommended.
-
Toner comes off when it
is rubbed.
The settings of media type and
width are incorrect.
Press the <
SETTING
> key and
select [
Paper Setup
] > the paper
tray you are using, and then select
the proper values for [
Media
Type
] and [
Media Weight
]. Or,
select the thicker values for
[
Media Weight
].
P.36
The paper is recycled.
Press the <
SETTING
> key and
select [
Paper Setup
] > the paper
tray you are using, and then select
the thicker values for [
Media
Weight
].
P.36
Glossiness is not
uniform.
The settings of media type and
width are incorrect.
Press the <
SETTING
> key and
select [
Paper Setup
] > the paper
tray you are using, and then select
the proper values for [
Media
Type
] and [
Media Weight
]. Or,
select the thicker values for
[
Media Weight
].
P.36
Black or white dots
appear.
The paper is unsuitable.
Use supported paper.
-
When the interval of the dots is
about 94 mm (3.7 inches), the
image drum (the green tube) is
damaged or dirty.
Lightly wipe the image drum with a
soft tissue paper.
Replace the image drum when it is
damaged.
P.163
The document glass or the
document holding pad is dirty.
Clean the document glass and the
document holding pad.
P.165
Dirt is printed.
The paper is moist.
Replace it with new paper.
P.32
The paper is unsuitable.
Use supported paper.
-
The document glass or the
document holding pad is dirty.
Clean the document glass and the
document holding pad.
P.165
The entire page is
printed black.
The machine may be
malfunctioning.
Contact your dealer.
-
Symptom
Point to check
Remedy
Reference
