Odys XELIO A10, Руководство пользователя

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Asserting a warranty claim
1. To make use of the warranty service, you must contact the
AXDIA Service Center by e-mail, fax or phone
(support@axdia.de). You can also use the service form on
our website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your
problem. If it is determined that a warranty claim exists,
you will be given an RMA number (Return Material
Authorization) and you will be asked to send the product to
AXDIA.
IMPORTANT: ‘
Unfortunately the guarantee is not valid unless a proof of
purchase is presented!
AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. The shipment should be sent in with sufficient postage and
insurance, and suitable for transport. The original
accessories, such as USB cable and mains adaptor for
example, must be enclosed with the product unless
otherwise specified by the AXDIA Service Centre.
2. Mark the RMA number on the outside of the package in
such a way that it is visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of
purchase.
4. Once AXDIA has received the product, it will meet its
warranty obligations in accordance with the warranty
conditions and will return the product to the sender with
carriage and insurance paid.