Trouble Shooting
Problem
Cause
Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access the
internet (i.e. can browse the web)
using the same network.
Check that a DHCP server is available,
or that you have configured a static IP
address on the radio.
Check that you firewall is not blocking
any outgoing ports. As a minimum the
radio needs access to UDP and TCP
ports 80,554,1755,5000 and 7070.
•
•
Network down
Cannot connect to
Wi-Fi network
Router restricts access
to listed MAC addresses
Obtain the MAC address from
Configuration > Information
>
Network
> Wi
-
Fi
MAC
and add to the allowed
equipment list on your access point.
Note
:
T
he
r
adio
h
as
s
eparate
MAC
a
ddresses
for
wired
and
w
ireless
n
etworks;
Insufficient Wi-Fi signal
strength
•
•
Check distance to router; see if a
computer can connect to the network
in this location
Optimize the distance of the router’s
location
Unknown encryption
method
Change encryption method on router.
The radio supports WEP, WPA, WPA2
Firewall preventing
access
Check the following ports are open:
UDP and TCP ports 80 and 123; DNS
port 53. Windows Media Player: varies
– non-Microsoft firewalls may require
configuration for UPnP.
If your radio can
connect to the
network successfully,
but is unable to play
particular stations
•
•
•
•
The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
The station has too many people
trying to attach to the radio station
server and the server capacity is not
large enough.
The station has reached the maximum
allowed number of simultaneous
listeners.
The link on the radio is out of date. This
is updated automatically every day, so
the next time you turn on the link will be
recognised.
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