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20.2 - NO SPARK IGNITION
a.
Replace the batteries in the receiver and handset see Section 3.4 and check the Control.
b.
Check there is no vermiculite shorting out the electrode or blocking gas from the pilot.
c.
Check that no stray Embaglow material is near the pilot as the spark will track down a single strand of Embaglow and
prevent the spark arcing to the pilot.
d.
Check the condition of the Ignition lead and ensure it is connected to both the ignition electrode and receiver. Replace if required.
e.
Check that gas is flowing from the pilot during the ignition sequence. Clean or Replace as required.
f.
Listen to the control to hear if the pilot gas solenoid is opening.
g.
Change the receiver and the handset at the same time and/or gas control. Refer to Diagram for Cable connections in section 20.
Important :
In instances where it is indicating that either of the main control systems need changing, you should investigate
returning the whole Burner Control Assembly to Nu-Flame for rectification as this could be the least cost option.
20.3 - PILOT GOES OUT AFTER FIRST LIGHTING
a.
Check there is nothing covering the terminal guard/flue on the outside.
b.
Check there is no vermiculite blocking the flame to the thermocouple.
c.
Check the thermocouple is tightly connected to the control.
d.
Change the pilot and/or thermocouple as required.
e.
Change the receiver, and the handset at the same time and/or the gas control.
Refer to Diagram for Cable connections on in section 20.
f.
Also see Section 19.4
20.4 - PILOT LIGHTS BUT MAIN BURNER DOES NOT LIGHT
a.
Check there is no vermiculite blocking the flame from the pilot to the main burner.
b.
Check if the main control knob on the control is turning to the high setting and listen to hear if the solenoid valve is opening.
Change the receiver, infrared sensor and the handset at the same time and/or the gas control. Refer to Diagram for Cable
connections in section 20. Check
c.
(below) before replacing any parts.
c.
Check if the main injector is blocked. Clean or Replace.
d.
Both of the Thermatronic Controls have a pressure point to allow the Burner Pressure to be checked.
It is at the left side of the Control and is the rear Pressure Test Point. Ensure the Screw is gas tight after the test.
Important :
In instances where it is indicating that either of the main control systems need changing, you should investigate
returning the whole Burner Control Assembly to Nu-Flame for rectification as this could be the least cost option.
20.5 - PILOT FLAME SHORTENS, OR GOES OUT WHEN MAIN BURNER IS SELECTED
a.
Monitor the supply pressure at the isolation elbow as the main burner lights. If pressure drops, check gas pipe sizing, quality of pipe
bending. Check for debris in the gas supply and or gas filter if fitted.
b.
Check that another appliance is not affecting the gas supply pressure.
c.
Check there is nothing covering the terminal guard/flue on the outside.
d.
Check that all the cutting aid was removed after cutting the flue.
20.6 - POOR FLAME PICTURE
Note: During adverse windy weather conditions the Flame Picture can be affected.
a.
Check the supply pressure is correct at the isolation elbow. If the pressure is low, check gas pipe sizing, quality of pipe bending.
Check for debris in the gas supply and or gas filter if fitted.
b.
Both of the Thermatronic Controls have a pressure point to allow the Burner Pressure to be checked.
It is at the left side of the Control and is the rear Pressure Test Point. Ensure the Screw is gas tight after the test.
c.
Check that another appliance is not affecting the gas supply pressure.
d.
Check that all the cutting aid was removed after cutting the flue.
e.
Check there is nothing covering the terminal guard/flue on the outside.
f.
Check fuel bed layout as detailed in Section 15.
g.
Check that the flue pipe as not be forced into the flue spigot too far, (over 40mm) and past its stop blocking off the flue f low.
ABOUT THE FLAME PICTURE: THE SYNERGY RANGE HAS A UNIQUE BURNER SYSTEM WHERE THE FLAME SIZES
AND COLOURS WILL CHANGE LIKE A REAL FIRE AND WILL VARY FROM FIRE TO FIRE.
IT IS PERFECTLY NORMAL FOR THE FIRE TO MAKE POPPING & BURBLING NOISES WHEN LIT.
20.7 - THERMOSTATIC THERMOTRONIC HANDSET NOT WORKING
a.
Check the handset as been programmed correctly as detailed in Section 3.5 and works correctly.
b.
Ensure the Customer understands that the Fire must be either on or set at Standby (pilot lit) and the Handset Screen set at
either TEMP or TIMER to enable the Programs to function.
c.
Check that all other functions on Handset work.
d.
Change the Handset and or Receiver and or Burner Control System.
Important :
In instances where it is indicating that either of the main control systems need changing, you should investigate
returning the whole Burner Control Assembly to Nu-Flame for rectification as this could be the least cost option.
ALWAYS RESEAL THE PRESSURE TEST POINT AND CHECK THAT IT IS GAS TIGHT.
(This accounts for a lot of recalls.)
ALWAYS CHECK THAT THE GLASS IS CLEAN AND FREE FROM FINGERPRINTS.
(This accounts for a lot of recalls.)
ALWAYS CONDUCT A GAS SOUNDNESS CHECK AFTER SERVICING.
