IPCAM User Manual
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3 Port mapping is not success. You can do port mapping by two ways:
Enter setting page of the router which IPCAM connect with to enable UPnP function.
Enter IPCAM ―UPnP Settings‖ to enable UPnP and make sure the state is ―UPnP success‖.
If your router has the Virtual Map function. Enter router setting page, add IPCAM’s IP address and
port to the Virtual map list.
When use ADSL, the IP is dynamic. You should set DDNS(see more details
8.2.3 & 9.1
) and also make
sure port mapping success.
9.3
The solution for common operation problem
IP camera tool can’t find the camera?
Except of the camera broken
1.
Make sure the cable connector
has
no problem, recommend connector (AMP),it is with international
standard. Another note, IPCAM’s data transmission channel require higher than computer’s, so maybe
the computer can run normally but IPCAM can’t, Please press heavily when making the cable
connector.
2.
Confirm the power supply
is working
. First, check whether power indication light turn on or not,
If it is on,then check the yellow light on RJ45 Port (power indication light) and green light
(network indication light) are on or not.If they are on,
power supply and cable runs
work no
rmally.
3.
Confirm all the firwall and antivirus software are close
d
.The firewall often block unrecognized data
so if the firewall is running ,so maybe the IPCAM TOOL can’t find the device.
A s
ugges
tion is
to
close firewall and antivirus software temporarily before searching.
How to solve the camera blank screen?
1.
Check if you are using the wrong power adaptor.please use original one.
2.
Close antivirus software.
How to solve the camera can’t login by Internet?
1.
Check if you set DDNS
correctly
or not?
2. Check the current IPCAM’s port number is the same as router’s?They need to keep
same.
Can’t view the monitoring picture
1.
Reason: can’t connect with network
Solution:Check if the network connect well, exclude cable fault and PC virus cause network fault
until can be used between PC and PING.
2.
Reason:IP address occupy by other device
Solution: Choose
DHCP
3.
Reason: IP address located within different subnet
Solution: Check IPCAM’S ip address and subnet mask address and gateway settings.
4.
Reason:Web port has been modified
Solution:contact network administrator to obtain port information.
5.
Reason:unknown
Solution:Press reset button to factory default state,then reconnecting.systen
default to gain ip address automatic,subnet mask is 255.255.255.0
