Lancer 3W Installation Guide
8-1
8 Technical
Support
For Lancer 3W technical support, contact the Novatel Wireless Technical Support Team,
M-F 6am – 5pm PST at
1-888-888-9231
For Public Safety agencies only, call
1-888-465-5855
Otherwise, you can email us at
You can also refer to these resources:
•
Your Wireless IP Service Provider. Contact information may be found in the Wireless
Configuration Wizard or on the Novatel Wireless web site at
http://www.novatelwireless.com
•
The on-line help that can be accessed from the Lancer 3W CD-ROM
•
The product support information on the Novatel Wireless web site at
http://www.novatelwireless.com
8.1 User
Information
To give you the fastest help possible, the Technical Support will ask for specific information
about your operation. Following is a list of information you may need to give to the technical
support personnel:
•
Your computer operating system (Windows 95/98/NT/2000/CE).
•
The version of the operating system (e.g. Windows 95 Version B, NT 4, or CE 2.1).
•
The Electronic Identification (EID) number of the modem (found on the Lancer 3W label,
or in the Wireless Modem Manager).
•
The version of the software for Wireless Modem Manager and Wireless Configuration
Wizard software (found in the About screen).
•
Your Wireless Internet Provider (Carrier, CDPD Service Provider).
•
Geographic Location of Use.
