NorthStar 6000i, Руководство по установке

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SECTION SEVEN: Troubleshooting and servicing the 6000i system
6000i
Installation Manual, Rev. G Page 47
Getting technical support
Contacting Northstar
After you’ve followed the instructions in this manual, if you need technical assistance or have any
other service-related questions, you can contact the Northstar Service Department. Please be as
complete and accurate as possible when describing the problem so that a service technician can
research the problem and provide the quickest response. You can reach Northstar’s Service
Department by e-mail, fax, U.S. mail, or phone as described in Table 14 below. Northstar’s Service
Department is available between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday,
excluding major holidays. To buy spare, replacement, or missing parts, and to get brochures and
product information, contact the Northstar Sales Department.
NOTE: Please have the 6000i’s serial number — available on the back
of the unit or on the
OPTIONS/SERVICE INFO screen — ready
before contacting Northstar’s Service Department. For help with
software questions, please have your software version number
available (press the STAR key several times to display the
Options/Service Info screen).
Table 14: Contacting Northstar
Email:
Service: service@NorthstarNav.com
Sales: sales@NorthstarNav.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/
628-4487
U.S. mail:
Northstar
30 Sudbury Road
Acton, MA 01720 USA
Website:
www.northstarnav.com (you can send e-mail
to Northstar directly from this site, and
access additional technical information and
download manuals in PDF form under either
the
Product Manuals
or
Support
links).