CALL PROCESSING
ANSWERING AND PLACING CALLS
TO ANSWER INCOMING CALL:
Phone rings-Indicator Flashes Slow.
Lift Handset or Press
SPEAKER
Key or Press
ANSWER
Softkey.
NOTE:
To quiet a ringing call, Press
IGNORE
Softkey.
To send a ringing call to Voicemail, Press
TOVM
Softkey.
TO ANSWER SECOND CALL:
Press Call Appearance Key of new call, first call automatically holds.
TO PLACE A CALL:
Lift Handset or Press SPEAKER Key
Internal:
Enter EXTENSION Number.
External:
Enter dialing prefix (typically 8 or 9) 1 area code and number.
TO PLACE A SECOND CALL:
Press available Appearance Key, first call automatically holds.
Enter
Number.
SPEAKER:
Press to make or answer any call without lifting the Handset.
TO SWITCH TO SPEAKER FROM HEADSET/HANDSET:
Press
SPEAKER
Key. Replace Handset in Cradle.
TO RESUME PRIVACY:
Lift Handset or Press
HEADSET
Key.
TO END SPEAKERPHONE CALL:
Press
SPEAKER
Key or
DROP
Softkey.
MUTE:
Turns off your Microphone (Speaker, Handset and Headset) to allow you to speak privately.
Caller cannot overhear office noise/conversation.
TO USE:
Press
MUTE
Key
Key lights, speak privately.
TO RESUME CONVERSATION:
Press
MUTE
Key again.
HOLD:
Places active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
TO HOLD A CALL:
Press
HOLD
Softkey. Indicator lamp flashes fast.
TO RETURN TO CALLER:
Press Flashing Call Appearance Key.
AUTOMATIC HOLD:
When you select another Call Appearance Key, or use certain features, the line that you are
already speaking on will be placed on hold automatically without pressing the HOLD Key.
TRANSFER:
Allows you to connect your call to someone else (With call on line)
Press
TRANSFER
Softkey, call is automatically held.
Enter
EXTENSION
Number.
Blind Transfer:
Press
COMPLETE
Softkey, call is connected.
Or
Announced:
Wait for party to answer, (speak privately), Press
COMPLETE
Softkey.
TO COMPLETE TRANSFER:
Press
COMPLETE
Softkey, call is connected, hang up.
TO RETURN TO HELD CALL:
Press
CANCEL
Softkey, disconnects you from party and reconnects you to caller.
TO DROP A CALL PARTY:
Press
DROP
Softkey disconnects you from called party, caller stays on hold.
TO CONFERENCE ALL PARTIES:
Press
CONFERENCE
Softkey all three parties are joined in a conference call.
NOTE:
If you do not know the extension number, after you press TRANSFER, you can search in the directory.
TRANSFER TO VOICEMAIL:
Sends a caller directly to voicemail without ringing the phone.
Press
TRANSFER
Softkey, call automatically held.
Enter
#
sign and extension number.
Press
COMPLETE
Softkey
immediately.
