Northern Micro Spirit P9X79-AS, Руководство пользователя

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How to Place a Service Call
Northern Micro provides support for your Spirit system from coast to coast. This section features our main service calls procedures.
Via telephone
Customers can contact our National Call Centre at 1-800-563-1007 (extension 241) .
Our regular business hours are Monday to Friday from 8:00AM-5:00PM.
Via the Internet
You are also invited to use our self-serve services on the Web. To place your service call, please go to www.northernmicro.com.
Via our Portal
Service calls can also be placed via our portal. Access to the portal can be requested by contacting PortalRequest@nmicro.ca.
General procedures:
To speed-up the process, our bilingual call coordinators will ask you for:
product type and serial number;
▪
problem description;
▪
address, phone numbers, etc.
▪
Once your work order is registered, a technician will contact you within the next hour during regular business hours.
Your dedicated technician will make a diagnostic and will offer suggestions. He or she will also determine if the problem is
software or hardware related. If
the problem is related to hardware , a technician will be deployed on site to solve the problem. If the problem is related to software and a technician is
deployed on site, some charges may apply. Please note that most problems are solved over the phone. In either case, the technician will communicate
with the client to confirm the time of the visit.