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Media Services Card replacement

Business Communications Manager
MSC FRU replacement process

P0607273 03

The procedures in this document replace the procedures in your Business Communications 
Manager (BCM) installation and maintenance guide to remove, replace, and configure the 
media services card (MSC) field replaceable unit (FRU). These procedures help you correctly 
set up the system to receive a new MSC and to download the correct operating files from the 
system hard disk.

The procedures to prepare the system for maintenance, and to remove and replace the base 
function tray, are the same procedures as found in your installation and maintenance guide.

Equipment note: BCM200/BCM400

Most internal diagrams in this document show the BCM200 hardware configuration. The 
BCM400 base function tray is the same. One exception is that the BCM400 MSC has space for 
four processor expansion cards (PECs), whereas the BCM200 supports a maximum of two. 
The procedure to remove and replace the tray and the MSC is the same for both models. Any 
differences are noted where appropriate,

Addendum contents

This addendum contains the following sections. Ensure that you follow each section in 
sequence.

Process Map: Installing a new media services card for BCM 3.x on page 2

 

Process Map: Installing a new media services card for BCM 4.0 on page 3

 

Before you start on page 4

 

A. Preparing the system for maintenance on page 5

 

B. Removing the base function tray on page 5

 

C. Removing the MSC on page 8

 

D. Performing service configuration commands on page 9

 

E. Installing the new MSC on page 10

 

F. Replacing the base function tray on page 11

 

G. Uploading the MSC software for BCM 3.x on page 13

 

H. Loading the MSC software for BCM 4.0 on page 16

 

I. Restoring the system to operation on page 17

 

Warning: 

Only qualified personnel must perform these procedures. Failure to 

follow these steps in sequence to replace an MSC results in an inoperable system. 
Ensure that all procedures performed on the hardware occur in a static safe 
environment.

Содержание P0607273 03

Страница 1: ...e BCM200 supports a maximum of two The procedure to remove and replace the tray and the MSC is the same for both models Any differences are noted where appropriate Addendum contents This addendum cont...

Страница 2: ...safe containers Ensure that you follow all electrical safety procedures when you perform this operation The BCM must have all power removed before you attempt to access the MSC G Uploading the MSC sof...

Страница 3: ...in static safe containers Ensure that you follow all electrical safety procedures you perform this operation The BCM must have all power removed before you attempt to access the MSC I Restoring the sy...

Страница 4: ...der Configuration System Keycodes Have a current list of keycodes active on your system Note the MSC version for the system The version is an internal code If you do not know which profile the system...

Страница 5: ...ntinue to have access to Unified Manager then shut down the system using the Shutdown command and go to step 3 OR If you operate a BCM 4 0 system and continue to have access to Element Manager then sh...

Страница 6: ...e position of the base function tray in a BCM400 Remove the tray in the same manner for both hardware platforms Figure 2 BCM400 platform base function tray location 5 Disconnect DS30 cable connectors...

Страница 7: ...the Peripheral Component Interconnect PCI cover plate screw use a 2 Phillips screwdriver Place the screw in a safe location Figure 3 10 Remove the PCI cover plate from the base function tray chassis N...

Страница 8: ...PCI riser card connector to disconnect the MSC 5 Remove the MSC from the base function tray 6 Place the MSC on a flat clean and static free surface 7 Remove all PECs from the MSC and place them in st...

Страница 9: ...ne and then press Enter If your system does not use domains then only press Enter d When you are prompted for a Password enter the administrator password and then press Enter The Main Menu appears 5 T...

Страница 10: ...container and the static safe bag 3 Put the new MSC on a static free surface 4 Install the PECs onto the new MSC Figure 5 a Line up the card between the rails of the slot Ensure the card label is fac...

Страница 11: ...ear of the MSC See Figure 6 Figure 6 MSC chassis mounting screws Next Step You are ready to restore the base function tray to the platform base chassis and restore power to the system F Replacing the...

Страница 12: ...e screw holes align Figure 7 5 Position the locking screw in the PCI cover plate Tighten the locking screw until the plate is firmly in place 6 Replace the base function tray bezel and reinstall the t...

Страница 13: ...g the MSC software for BCM 4 0 on page 16 G Uploading the MSC software for BCM 3 x 1 If you disconnected your computer reconnect it to the serial port on the BCM or reconnect it to the BCM through the...

Страница 14: ...lation Menu appears Go to step 8 7 Type 1 and press Enter Figure 10 BCM 3 0 Main Menu Figure 11 BCM 3 5 to BCM 3 7 Main Menu The Platform Initialization Menu displays the list of core software options...

Страница 15: ...opriate to your region and then press Enter Figure 12 BCM 3 0 Figure 13 BCM 3 5 Figure 14 BCM 3 7 The upload takes approximately 5 minutes 9 When you are prompted press a key on your keyboard You retu...

Страница 16: ...and occurs before all services start If the autoCoreUpload application cannot detect the core software you need to perform a cold reset of your BCM 4 0 system using Element Manager see Performing a co...

Страница 17: ...Ensure you have the System ID of the previous MSC which you recorded when you performed the Before you start tasks and the system ID of the new MSC which is found in Unified Manager under System Licen...

Страница 18: ...orrect location 4 Click Select to return to the BRU main page 5 From the Select BCM Components list select Telephony 6 Click Start Backup The User name and Password dialog appears 7 In the Username bo...

Страница 19: ...Volume The Volume Administration dialog appears 4 Select the volume where you stored the backup and then click Select to return to the BRU main page 5 From the Select BCM Components list box select te...

Страница 20: ...store folder and then click Backup The Backup panel appears and displays the Immediate Backup tab 3 In the Backup To selection field choose BCM Caution A backup can interrupt services that run on the...

Страница 21: ...ing window appears 7 Click Yes to proceed A progress window appears When the backup is complete the Backup Complete message appears 8 Click OK To perform an immediate backup to my computer 1 In the ta...

Страница 22: ...oot of this folder 9 Click Save When the backup is complete the Backup Complete message appears 10 Click OK To perform an immediate backup to a network folder 1 In the task panel click the Administrat...

Страница 23: ...Click OK A warning window appears 7 Click Yes to proceed A progress window appears When the backup is complete the Backup Complete message appears 8 Click OK To perform an immediate backup to an FTP s...

Страница 24: ...ct SFTP Server 4 Configure the SFTP Server attributes 5 Click Backup The Backup window appears 6 In the Optional Components table select or clear the check box to include or exclude from the backup 7...

Страница 25: ...pen the Backup and Restore folder and then click Restore The Restore panel appears The Restore From selection field has BCM as a default value 3 Click Restore The Restore From BCM window appears 4 Cli...

Страница 26: ...M 6 Click Open The Select Components to Restore window appears 7 Select the optional components to include in the backup file 8 Click OK A warning message appears and displays information about compon...

Страница 27: ...lays information about the backup file including a warning that the selected backup file replaces the backup file currently stored on the BCM 5 Click Open The Select Components to Restore window appea...

Страница 28: ...warning window appears and displays information about components affected by the restore 8 Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window app...

Страница 29: ...rogress window appears When the operation is complete the Restore Complete window appears 9 Click OK Table 6 Configure Restore from SFTP Server attributes Attribute Action SFTP server Enter the host n...

Страница 30: ...30 MSC FRU replacement process NN40010 315 Media Services Card replacement...

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